chillwellshop.comReviews of chillwellshop.com

Unit is overpriced and not very efficient. Would not hold a charge. Company refused to accept a return gave a 30% refund instead. Advertises that the unit can cool any room. That is false.

with a full charge it ran 2 hours the first time, 1 hour 40 minutes the 2nd time and only one hour the 3rd time.

The chillwell 2.0 blows cooler air then a small fan. It has to be very close to you to feel anything at all. I was first disappointed when I went to purchase it from the company and thought the total was going to be $80 but then the shipping added up to $100. They also try to get you to buy all the extras before you check out. I should have known when they say “limited time deal” or “they are going fast” I did receive it in a week which is good. They also don’t give you a shipping confirmation which was strange. You have to look it up on a separate website. I did watch some reviews on YouTube before buying but most of them must have been payed advertisements. “to good to be true” There was a few YouTubers that were honest. The replacement cartridge is $34! So not looking forward to that. I also thought about returning because they advertise this great money back guarantee but get this- It has to be new and unused!!! How is anyone going to decide if they like it if they can’t try it first? So with that I am stuck with it and will use it when I am cooking in my hot kitchen this summer. I have to keep it on the counter at full speed, with a frozen cartridge, cold water and ice on top to get any kind of cool air blowing. At full speed with the boost it only runs for just under 1 hour then you have to plug it in or recharge. They are asking way to much$$ for this and it’s replacement cartridges. With what I get out of it it’s worth half or less of what it’s sold for.

This little portable AC unit is actually the worst purchase ever made. It claims to cool at least a 350 s.f. room 'within minutes'; it couldn't even cool a room much smaller than that. Plus the fact that it keeps turning off and won't let it be turned back on until about 40 minutes has passed. Additionally, the $10 electrical plug (to attach to the USB cord) sold by Chillwell got REALLY hot during recharging; the quality and safety of this plug seems sketchy at best. And in order to get a complete refund the product 'must be unused' -- and how, may I ask, would a consumer know that the product is horrible and ask for a refund UNLESS they ACTUALLY USED it? Their offer is for the consumer to keep it, but get a partial refund. So to reinterate: the product does NOT do what it claims and the return policy is also somewhat suspect as far as fairness to the consumer.

Received my unit Jun 29, 2022. Unit would only run 15 minutes after being fully charged. HORRIBLE customer service hours (I'm on Pacific Time) & experience. She was disinterested, I had to repeatedly tell her that a replacement USB cable (offered) had nothing to do with the defective battery, and she ended the call by saying that they had no replacement units in stock (no ETA given) and that I'd have to call them back "another time". She then hung up on me. The "rechargeable" aspect really appealed to me. The changing light colours feature seems pointless. I put in a "defective product" claim with my credit card company; they gave me a full credit and they forwarded this complaint to chillwell who never responded within the 45 day time limit. I took the unit to a local merchant who collects electronics for recycling. I would not recommend this product.

Don't buy this crap as they don't work!!! Replaced this crap with a $28 Walmart fan that was FAR superior. Still awaiting a partial refund after being told to keep or donate them which is a joke. Two calls no refund. Nor would they email a refund confirmation. I wish I would have read the Trustpilot review before I spent $200 bucks!

DO NOT BUY THIS. We got the units early June after a very delayed shipping, then returned right away. They received the return promptly, but as of today, Aug 24, have not refunded my account. I have called 4 times, and each time someone says something different, and to check in a week. It's been 7 weeks +/-. On one of my follow up calls with support, they said their system showed a refund was attempted on 7/16. but it got declined. They had no idea why and suggested I call my bank. I did and my bank said no such attempt showed in their system. I went as deep as the fraud department just in case, they reported the same thing. On my next follow up call with chillwell, I let them know the problem wasn't with my bank and the support person said she detected a problem with their system. Didn’t give any estimate of when it would be fixed or rather it would be fixed, and asked to give it 3 more days. I gave it 14. I called today and the new support person said he did something different and that this time I would get my refund. When I asked what he did, he skirted around and didn't explain. When I asked when I would receive it, he said he couldn't give a date but to check NEXT WEEK.

I would give 0 stars if that was an option. These are expensive little plastic pieces of garbage. I tried to return two of them within 20 days let alone the 60 days I had. Would have sooner but was on vacation. Anyways, called customer service and they said they couldn't take the open one back which is ridiculous because I had all the packaging and how can I see if I am satisfied with it for their guarantee if I don't open it and TRY it? I was told I could have them half price I said no I don't want them. I did everything to send them back but guess what? THEY didn't even want them back. Told me to donate them..to WHO WHO would want them!? I finally said what is the best you can do for me? REP said Ma'am I will refund you for them and it will take about 14 days for the refund. I asked where to send them back and she said just keep them or donate. AGAIN, they are useless. I wouldnt give them to my worst enemy. They leak, power on and off and do not cool even in front of my face with the chilled filter in place. It is more like a teeny humidifier and it doesn't even do that well. Literally dispurses water droplets ALL over your desk, nightstand or table. DO NOT BUY. DO NOT TRUST CHILLWELL!