chillwellshop.comReviews of chillwellshop.com

I should have read the reviews 1st. When I did, I wanted to cancel the order. I emailed but no response. I then called the number listed on the confirmation email NO RESPONSE. I called and the line was continually busy. When I did finally get thru the gentleman asked my name and I only gave him my first name. He said that he was going to place me on hold. I said, don't you want my order number or anything he said no I have your name. Million customer and he just knew who I was by my first name. I was placed on hold for 30 mins. I called back and was again place on hold for 20 mins. I began to think this was a scam website and notified my credit card to stop payment. All of a sudden, I received an email from Chillwell mind you this is 7 days from my order date that I was magically one of the "lucky few to have reserved a spot to get in on this early". I plan to return but no return address other than what comes on the box and also have to pay return shipping because they would not respond until I stopped payment. DO NOT BUY FROM CHILLWELLSHOP.COM. VERY SHADY.

I just got my mini AC in the mail (7/9/22) and it came broken. I could hear it rattling around inside the box before I even opened it. When I did open it, the back of the unit was hanging off and a chunk of plastic was broken out from the top side of the unit which I later found inside the packaging. It was not encased in Styrofoam to keep if from being damaged in shipping. It came in a thin advertisement box and that box was put inside a heavier cardboard box and shipped to me. I tried calling the company to no avail. I was put on hold indefinitely. I tried emailing them several times and got no response. This is another scam from China which is where it’s manufactured. I didn’t know that at the time or I would never have bought it. It’s overpriced at $89 and when you pay for S&H, it come to $104. Please don’t buy this!! I don’t know if it works because it was broken when I got it but if the customer service is any clue as to the product itself, I’m guessing it’s a piece of crap. The unit itself is incredibly flimsy and I’ll bet this company gets complaints all day long which is why you can’t get through to them.

Scam they will not ship you the product

Beware of this company, my product never shipped. There is no response to customer service emails and they never pick up the phone. I had to take it to my credit card company.

Awful product, battery only lasts about an hour, very little airflow. Tried to contact company via email and their number to return the product. No email response, on hold for ever. Stay away from this product.

SCAM Scam company, they did not ship the product. Call centre put me on wait forever. Unable get a refund because they do not answer their email.

Per the guidelines for reviewers, I believe I am writing this within your expectations. I received illegal Spam emails from Chill Well. Per the US Can-Spam Act, sending email marketing to individuals without permission is prohibited. The fine issued per individual illegal email sent is over $43K per occurrence. The law is clear; product marketers, even those using a third-party marketing agency, need to comply. This company is purposely deceptive, which makes one ask questions about the authenticity and quality of its products. I have a screen capture of the email address from the email message. If they were an honest company, in my opinion, they would not use a randomly generated email address for EVERY email sent, and it would be from their company. Instead, the company sends messages with a random address to avoid future emails from being blocked. I believe this speaks enough about their intent to be a legitimate sender and a business one can trust. Sales are more important than breaking the law. They will ask that I use the unsubscribe tool; however, it's known in the industry that one's email address only becomes more valuable to these marketing agencies once confirmed using the tool. The marketing company might not send me an email regarding the unsubscribed product; however, they will sell my verified email address in multiples. I am not asking for much. Be a good company, respect individual customers' wishes and privacy, do not be deceptive, etc., and obey federal laws protecting consumers. I am willing to provide samples to Trustpilot so that Trustpilot can verify this report. I appreciate your consideration.