Chill ChairReviews of chillchair.com

Terrible experience. placed an order, over 6 weeks and no delivery. Then sent for delivery after multiple complaints with company made. Placed on truck for delivery, not delivered and returned to depot, no explanation, contacted company, told they would expedite. 3 days later, no response, still at depot. I'm not convinced this isn't a scam, as any contact keeps getting kicked down the road..... I wouldn't trust the positive reviews. Further to your reply, your courier was not responsible for the 6 weeks of delay in sending the chair. As ive stated from amex, they have advised to not withdraw the complaint until you have process the refund. If I withdraw the complaint, it is impossible to reopen and you still haven't refunded my money. With the dealings ive had, it seems foolish to trust your company to refund

1 week and they still didn't ship my order. I ask them for an update and they block me and cancel my order for no reason. Shameful customer service. If the owners of the company are reading this, post the screenshot of our emails so the people can see

I had a great experience with Chill Chair’s customer service team. They were professional, responsive, and very helpful throughout the entire process. Every question I had was answered promptly, and they made sure I was kept informed every step of the way. The team was courteous, patient, and genuinely committed to providing excellent customer support. I really appreciate the smooth and hassle-free experience. Thank you to Rey and the entire Chill Chair team for the outstanding service!

Sole mate is a great product and is backed up by a company with really good customer service. I got a nice email checking in to ensure the delivery went smoothly and the product was meeting my expectations. Very happy so far!

Soup to nuts - this company and chair exceeded expectations. The ordering process - easy. Shipping - impressed, they ship quick and maintain constant communication re: your order. Phenonmenal. The chair itself - very comfortable. I was used to discomfort, so it takes a while for that whole pleasure thing to set in... the padding on the back panel - that covers the massage portion is thicker than I expected and very comfy you cannot feel the massage points. You can zip/unzip this - I keep mine on, just easier and it's simple to flip over/and back. The massage portion is absolutely fantastic. Not sure why I didn't do this sooner.! You have whole body and then other modes like back, neck, etc to choose from. Love this. It does give a timer on each of 10min - if at any point in time you change that - it resets that 10min. It also has multiple types of massage. Knead, A Knead, C Knead, Tapping, etc. Again - this chair if you are a person who drives like I do - sales manager for a large territory and also has a lot of desk chair time at the screen - this isn't an option - this is a MUST. save your health. i waited way to long to get this. There is no sense in being miserable. Now, in all fairness - the cost to me IMO - is substantial. But, I mulled it over and thought this is an investment. How often will I use this actually? If I'm using it 5 days a week a few times a day - that's like $2-$3 a day over the course of a year and then it's paid for itself. For my sanity, my comfort and me not being just an overall miserable prick to be around... yeah, easy purchase at that point. Customer service - they will reach out to you a few days after the purchase. I liked that actually, they care about your input and if you have comments. Normally, I would think that's something that is automated and you wouldn't get a response. I did - every point I made about how easy the installation was, but there was one area about the connection they missed on the quick install guide they may want to add - they noted that in their response. I would give this company an A+ and the chair itself - A++++++ I'm using it now while I write this!!! Thx! JZ.

I am in love with my Chill chair and Soulmate!! Best products I have purchased in a long time. The massages are comparable to a real masseuse and the variety is great. Everyone who visits tries out the chair and the foot massage & love them. A little on the pricey side, but definitely worth it. Customer service has been excellent and answers any questions I have. I highly recommend the products and the company. Best product on the market right now.

Great service, great product! Not only is it functional, it’s super stylish!

Awful experience. Even after cancelling for non-delivery, still waiting for a refund. This must be a scam company. AVOID AT ALL COSTS