Chill ChairReviews of chillchair.com

sole mate chill chair the massage chair is amazing and the customer service is excellent

The Chill Chair is outstanding quality without all the unnecessary fancy packaging. It’s super comfortable, stylish, and built to last. The massage function is incredible — a true deep tissue experience that feels amazing. The customer service is second to none; Emma and Rey respond to emails quickly and even send helpful videos to answer any questions. I highly recommend this company!

About six months ago, I purchased a chill chair and the chill ottoman. I use both of them daily and was super impressed with both the quality of the chair and the massage functionality of the Ottoman for feet. About a month ago, the chair stopped charging and I submitted a ticket to customer service. Unlike one of the other reviews, I got very prompt response and both Ray and Emma were super courteous and knowledgeable. We went back-and-forth three or four times with some troubleshooting and then they sent me a brand new chair. This is the kind of customer service that I would expect from a product at this price point Based on my experience, I wouldn’t hesitate to recommend chill chair for either the chair or the ottoman. Both are working flawlessly and I use them daily.

Comfort: For me, the chair feels below average in terms of comfort. The seat is too firm, and after prolonged use it puts pressure on the tailbone, which can become painful. In my opinion, this chair is not suitable for all-day office work — it may work better for shorter sitting sessions. Massage Function: The built-in massage works as described and is a nice touch if you want occasional relief during work breaks. Customer Support: Unfortunately, this is where my biggest concern lies. The support team has been slow to respond, and when they did, the assistance provided was not helpful. For a product in this category, responsive and knowledgeable support makes a big difference, and I feel this is an area that needs significant improvement.

The support staff was excellent through the whole process of my initial purchase of the chair. The staff was professional, helpful and personable especially Emma.

Great customer service, was easy to deal through email and quick to resolve my issue. Thank you to the team.

Emma and Rey from the customer service team has been incredible! Top customer support team! I had some issues with my chill chair and they promptly dealt with the issue very professionally. I'm now waiting for my new chair to arrive.

Customer service is FANTASTIC! I had a problem with the battery charging board and customer service responded to my emails ASAP and after trouble shooting, figured out the issue and sent me a replacement board. It is so nice to have this kind of support after purchasing an expensive item and knowing you can count on them when you need them.