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Child Universe Reviews | Read Customer Reviews of child-universe.com

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Events & Entertainment
Children's Entertainment
Child Universe

Child UniverseReviews of child-universe.com

3.2127 reviews
Children's Entertainment

Child Universe3.2

Reviews127 About Contact

Overall score

3.2 out of 5

Average

Average of 127 reviews

Distribution

5★46%
4★6%
3★5%
2★5%
1★38%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(484) 510-1185
child-universe.com
[email protected]

About Child Universe

Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead

Child Universe (child-universe.com) has 127 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: child-universe.com
Website: child-universe.com
Category: Children's Entertainment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Child Universe reviews

127 approved reviews, newest moderated first

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Susan T.
Dec 18, 2024
Very happy with finished product
Very happy with finished product. Delivery took a long time.
Report
Jenna S.
Dec 15, 2024
never received my order!!!
never received my order!!!
Response from Child UniverseJan 6, 2025
Dear Jenna Simmons, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
Report
Jill T.
Dec 14, 2024
Took way too long to ship/arrive
Took way too long to ship/arrive. Ordered 11/24 and as of 12/13, it still hasn’t arrived.
Response from Child UniverseJan 6, 2025
Dear Jill Thoreson, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
Report
Deborah S.
Dec 8, 2024
Still waiting to hear from someone…about when I will receive my order Thsnks
Still waiting to hear from someone about where
Response from Child UniverseDec 11, 2024
Dear Deborah Solo, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
Report
Surekha
Dec 7, 2024
Lots of options and very easy to order
Lots of options and very easy to order. I got one for my niece 5 years ago and needed one for her younger brother 🥰
Report
Johnna I.
Dec 3, 2024
Easy order experience
The purchase experience was easy and the toy is high quality, handmade, and as described, just smaller than I was expecting. The only minor complaint is that it took a month to arrive, but now that I know that this is an overseas company, I understand why. I'm glad I ordered it early so that I could have it well before Christmas.
Response from Child UniverseDec 4, 2024
Dear Johnna Ingram, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
Report
JessC
Nov 30, 2024
Returns
I was skeptical about this website after I received my order as I wasn't happy with it and they wanted me to ship it back to the Ukraine. After voicing my review, I had a supervisor reach out to me and provided me with a return label to ship it back to a warehouse in NJ. I really appreciate the response in a timely manner especially around the busy holidays. Thank you again, Pavel!
Response from Child UniverseDec 4, 2024
Dear Jessica Cohen, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
Report
Stacy K.
Nov 22, 2024
I placed my order for 2 puzzles and…
I placed my order for 2 puzzles and received incorrect puzzles. When I asked to exchange them for the correct order, they offered to send me replacements. It’s been a month and I still haven’t received them so now I have paid for items that never came.
Response from Child UniverseNov 26, 2024
Dear Stacy Kortge, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
Report

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