Child UniverseReviews of child-universe.com

Response from Child UniverseMar 6, 2024

Dear Anna-Laurine Castor, this is Yuliya from the Customer Care team. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know according the situation with fees. Would you be so kind as to check your e-mail? And I`m always here to support you. Warmest regards, Yuliya Customer Support team

Response from Child UniverseJun 12, 2024

Dear Lisa Bridgewater, Thank you for sharing your valuable feedback! We are very sorry to hear about your negative experience and have already contacted you via email with detailed information to remedy the situation. Could you please check your inbox so that we can work on improving your experience? Warmest regards, Child Universe Customer Care Team

Response from Child UniverseJun 12, 2024

Dear Ashley Barth, Thank you for sharing your experience in your review! According to the information in our system, we have already sent you the screw set and everything you need. We have already contacted you by email to check on this and make sure we have made you happy with your experience. Could you please check your inbox? Warmest regards, Child Universe Customer Care Team

Response from Child UniverseJun 12, 2024

Dear customer, We are deeply sorry to hear about your negative experience and have already taken immediate steps to resolve the situation. Could you please check your inbox for an email from our customer care team? Your happiness is our top priority, and we will do our best to make you feel that way. Warmest regards, Child Universe Customer Care Team

Response from Child UniverseJun 12, 2024

Dear Alice Stephanie Akbar, On behalf of our entire team, I would like to thank you for sharing your feedback. We really appreciate your time as well as care about your experience. Unfortunately, we cannot find your order in our system under your name. We are committed to making things right and are ready to do our best to find the best solution for you. Therefore, we kindly ask you to contact our Customer Care Team at [email protected] to address any concerns. We are always ready to help you and look forward to hearing from you soon. Warmest regards, Child Universe Customer Care Team

Response from Child UniverseOct 15, 2024

Dear Jenna McAllister, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. According to your tracking number, your parcel will be delivered on time according to the order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team