Chi DogReviews of chidog.com

Response from Chi DogSep 15, 2026

Frank, Thank you so much for the kind words! We’re so glad you’ve had a great experience with our customer service team and found our website easy to navigate. Providing attentive, understanding support to our pet parents is incredibly important to us. We truly appreciate you choosing Chi Dog! 💚🐾 Warmly, The Chi Dog Team

Response from Chi DogSep 15, 2026

Margaret, Thank you so much for the wonderful review! We love hearing that your dogs are enjoying their Chi Dog meals and that you can see the quality of the whole-food ingredients in every tray. We also really appreciate the kind words about our customer service team. Thank you for trusting Chi Dog to be part of your pups’ nutrition! Warmly, The Chi Dog Team

Response from Chi DogSep 8, 2026

Marsha, Thank you so much for sharing this! We’re thrilled to hear that your two schnauzers have been enjoying our Fire Diet for the past year and a half and, most importantly, that they’re doing so well. Hearing that your veterinarian says they’re in excellent health absolutely makes our day! Schnauzers can be especially prone to pancreatitis, so we’re so happy to hear they’ve continued to do well with no bouts of pancreatitis. Thank you for trusting Chi Dog to be part of their nutrition and wellness for the past 1½ years. Please give both of them some extra love from all of us at Chi Dog! 💚🐾 Warmly, The Chi Dog Team

Response from Chi DogSep 8, 2026

Dr. Graham, Thank you so much for the kind review! We’re so happy to hear you had a great experience with Kris. We’re lucky to have her on the Chi Dog team, and we’ll be sure to pass along your kind words! 🐾 Warmly, The Chi Dog Team

Response from Chi DogSep 8, 2026

Thank you for your feedback, and we’re so glad to hear you like our products! We completely understand that cost is an important consideration. Our pricing reflects the quality of the whole-food ingredients we use, the care that goes into our formulations, and our commitment to providing balanced nutrition you can feel confident feeding your pet. We’re also always happy to discuss pricing options. Please feel free to reach out to us directly, and our team can work with you to find the option, order size, or schedule that best fits your needs and budget. We truly appreciate you choosing Chi Dog and taking the time to share your feedback! 💚🐾 Warmly, The Chi Dog Team

Response from Chi DogSep 5, 2026

Hi, this is Curtis, Manager at Chi Dog. I’m sorry your experience wasn't what you hoped for, and we understand how concerning it can be when a food simply doesn’t agree with your pet. We do want to reassure you that Chi Dog takes food quality and safety extremely seriously. Our meals are cooked in a regulated, human-grade kitchen, and we test every batch for microbial safety, including Salmonella, Listeria, and E. coli, before releasing it for shipment. As long as the food arrived frozen and was properly thawed and stored at home, there would be no indication that the batch was contaminated or “bad.” Just like people, every dog and cat is different. A food that works extremely well for one pet may not agree with another, and some pets—particularly those with sensitive digestive systems—may require a much slower transition to a new fresh-food diet. Our team is always happy to help troubleshoot feeding amounts, transition schedules, recipe selection, and other adjustments based on an individual pet’s needs. Because individual tolerance and preference can vary so widely, we do not offer a money-back guarantee based on whether a pet likes or tolerates a particular food. That is also why we offer smaller sample packs and introductory discounts for first-time customers, so families can try Chi Dog before committing to a larger order. We genuinely care about the pets eating our food and are always available to help customers find the best approach for their individual dog or cat. — Manager, Chi Dog

Response from Chi DogSep 5, 2026

Hi, this is Curtis, Manager at Chi Dog. I’m sorry to hear there was confusion surrounding your order and the introductory discount. I’d really like the opportunity to look into the specifics of what happened with your original order and the adjustment for your 50 lb dog. Please reach out to us directly so we can review the order history and assist you further. Regarding the vegetables in our meals, yes—properly prepared vegetables can absolutely be a beneficial part of a dog’s diet. They provide important nutrients, fiber, and naturally occurring phytonutrients. Our recipes use cooked vegetables as part of a complete and balanced formulation, rather than simply adding raw, whole vegetables to a meal. Our diets are formulated to meet AAFCO nutritional standards and were developed with veterinary nutritional expertise. We also understand that dogs vary in how they digest different ingredients. Some dogs may do better with vegetables that are mashed or broken down further, particularly if they have sensitive digestion. Seeing pieces of vegetables in the stool does not necessarily mean the dog received no nutritional benefit from the food. We would also like to better understand what you mean by initially receiving an amount for a “1 pound dog,” as that certainly sounds like something we should review in the context of your specific order. Please contact our team directly and ask for Curtis. I’d be happy to look into everything further and help clarify both the feeding amount and what occurred with the discount. — Curtis Manager, Chi Dog

Response from Chi DogSep 8, 2026

Christine, Thank you so much for your kind review! We’re glad our Vet Tech team was able to follow up and help answer your questions. Providing knowledgeable, personalized support is incredibly important to us, and we’re always here whenever you have questions about your pet’s nutrition. Thank you for trusting Chi Dog! 💚 Warmly, The Chi Dog Team