Chic SoulReviews of chicsoul.com

Normally I never do reviews, but I can across this and I was shocked at the reviews. I have ordered from Chic Soul 27 times (yes I counted before I wrote this). Yes, there have been times that I got the clothes and was not crazy about it once I tried it on and I did return it. However, there has never been one time that I questioned the quality of the clothing. Everything that I have bought or even returned has been great quality. I started purchasing from them in 2020, and I still have all of the clothes hanging in my closet and I wear them all the time. I get compliments on everything I have bought. The things I have returned were because I didn’t like how they looked on me, and one time I orders a dress that I felt was too see through and wasn’t lined. I learned my lesson from that, and now if I see something that I like but it does not clearly state that it is lined, I just message them on their website and they usually get back to me in less than 5 min ( if it’s during the day). They also clearly have the dimensions of everything in their website . I was not thrilled with the return policy only being in store credit, BUT I love the selection of clothes so much that it isn’t that big of a deal to find something else. Also, returning the clothes is super easy, there is an option to either mail it back or take it in to select retailers (kind of like what Amazon does with Kohls) and return it. I always just take mine to Ulta and return them. They take the clothes and you are emailed a credit minus like $7 for shipping. Far easier that packing it up and shipping it yourself and it costs the same or less. I have also NEVER had an issue using the credit, in fact one time I lost the email with the credit code, and messaged Chic Soul and they sent me a new email with the info. I think their customer service is amazing. Recently a dress I ordered was out of stock, I messaged them and asked to substitute a different color of the dress, and they responded back that they had mailed out the new color I requested. I never have seen customer service that personal and that quick at responding.

I find Chic Soul to be very predatory. They mark up prices on cheap clothing that plus sized women will buy because they struggle elsewhere. The clothes are not good quality and the sizing is all over the place. The return policy stinks. You can never get your money back from Chic Soul once you spend it with them. You can only exchange for more low quality, ill fitting clothing.

Terrible return policy- only allows store credit and is hard to even redeem that credit.

I have bought many items from chic soul. And have loved them, but beware if it is on sale the WILL NOT REFUND MONIES ARE STORE CREDIT. I ORDERED 3 SHIRTS AND 2 FIT PERFECT AND ONE WAS WAY TO BIG. ALSO I ORDERED A 3X LEGGING JEANS WAS LIKE A LARGE. VERY DISAPPOINTING!!

I got a pair of KanCan jeans I LOVE and ripped. They were the last place I could find with them in my size. I was weary from the reviews, but it was quick and as expected!

Just received my order less than an hour ago. Immediately tried everything on it they were all HUGE! and terrible quality! Shirts are huge and shoes too small. Went to process a return through their site and they only offer store credit! I had to send an email to beg for my money back. I'm waiting for "management approval" I WILL NEVER SHOP THEIR SITE EVER AGAIN. PLEASE BUYER BEWARE! THIS IS A TERRIBLE COMPANY!

They won’t return your money after sending the orders back. Instead issuing gift cards that you will never use. They are making money on this policy in a non credible way. Don’t use them!

Prices are very high for the quality of clothing. Return policy is awful. You cannot receive a refund back to your original form of payment, only to a gift card and $11 is deducted from you refund amount for shipping costs. I can’t believe people still shop with them.