Chic SoulReviews of chicsoul.com

I had ordered a lot from Chic Soul in the past and forgotten why I quit shopping here... The sizing is all over the place which wouldn't be so bad if it wasn't for their horrible return policy. First of all, you can't exchange for a different size. It costs $10.99 to return the item and they will only issue you store credit. So if you want the exact same item in a different size, it's going to cost you $10.99. Next, why can't I just get a refund? Store credit is ridiculous, especially when the sizing is so off. I am blocking this store from my Facebook feed. This last order was enough for me.

The sizing is inconsistent and they don't offer refunds to the original payment method. They will ONLY offer a store credit. I will never buy from this store again.

Not the best quality items. Some items I never received after 2 months. I sent a message, they did refund, but never sent an explanation sorry anything for never receiving my items. Honestly, they may not have said anything about the items I hadn’t received if I didn’t email them. I’ve ordered before when they first started and it was great. Now I’m very hesitant to order again. The quality and service isn’t there anymore.

So surprised at all of the negative reviews! I've ordered 80% of my work clothes from Chic Soul over the past few years, so I've had a ton of experience with them & would absolutely recommend. Their customer service is incredibly quick & friendly! I've always been impressed by the quality. I definitely feel like prices are fair. Sure, I've had some items that didn't work for me, but just because it didn't work on me doesn't make all of their clothes universally "unflattering" as another review mentions. Returns are store credit only, but that's really not unusual for online shopping. It's also incredibly easy to find their return policy on their site before ordering, so any criticisms of that policy seem to be based out of customers' not doing their research.

Clothing is cheaply made and often thin to the point of see thru. Sizing between items is inconsistent and in general measurements don't seem on par with other plus size clothing manufacturers. The last nail in this, never ordering from them again, coffin is their return policy. What company in this day in age only offers store credit for returns? Sketchy and ridiculous!

The majority of their clothes seem to be from three brands: haptics, umgee and zenana. These are simply wholesaler brands. You can buy many of these brands direct on Amazon. For the price of the clothes they are selling, you are just getting cheap Chinese Amazon clothing. It's just too overpriced for what you're getting. They do have some cute things, but the fabric is thin, see through, poor fitting etc.. it's just not a $50- $60 shirt. It's just marked up because they are a reseller.. There are also many other boutiques who sell these exact same brands at various price ranges, kinda like Judy Blue jeans. It's no different than shopping at Shein.

I order just about $200 worth of clothing on 9/1. They claim to have "Extremely Fast Shipping"... Im still waiting. It was supposed to be delivered Thursday 9/7, then Friday 9/8. I left for a trip today and was expecting to bring some items with. Now it says my order was delivered today, there is someone at my house and nothing was delivered by USPS. They also don't seem to put negative reviews on their site, becasue what I've read compared to what's on their site is quite a difference. If I had known, I would have ordered from another site..

As a Canadian, I highly recommend other Canadians NOT purchase from here. Their return policy combined with having to pay duties/customs basically means that you cannot return anything. You can only return for a credit, but you lose money on the customs of the original purchase and then again on whatever you buy with your store credit. To add insult, when you try to sell items on 3rd party websites to try and recoup some of your money, they come after you for copyright infringement on their images. Never again.