Chic SoulReviews of chicsoul.com

I shopped here for years and always loved their customer service. I shopped here pretty much biweekly and there shipping was really fast(2-3 days). Sometime at the end of 2024 there was a change in the shipping. 2-3 weeks would go by and I had to call to inquire about my orders. I started ordering less and less but I still tried to keep shopping. After multiple orders and calls and asking if their shipping has changed, I was treated very poorly by their customer service representative Taylor. She spoke down to me and was extremly rude and condescending in her reposnse. She abruptly ended the conversation and I abruptly ended my years of shopping with this website. I did not even argue back, I just said okay and havent shopped there since. It has been almost a year and I will not shop there again. The shopping experience has declined and so has the overall customer service.

I really wish there was a way to report fraudulent activity. This company is clearly fraudulent and needs to be reported to the authorities. I received a dress that was labeled 100% cotton and is clearly polyester. It was an expensive dress and the company will not give me my money back. They offer exchanges, but that's not going to happen. I don't want anything else from them. Our labeling laws in the USA are extremely clear and this is a legal violation.

I had no idea that this store does not offer cash back!! I ordered a few things for an upcoming trip and only one item fit well. I just went to start the return and found out that I will not be getting a cash refund for my purchases!! The clothes are not that great for the money-think SHEIN but WAY more expensive. AND if you buy a sale item you are stuck with it. No returns on sale items!! Aside from redeeming my store credit, I will absolutely never purchase from this company again nor should anyone else!! Buyer beware!!

The clothing looks nothing like what it does on the models on their website. DO NOT waste your money here! It’s basically like SHEIN, but severely overpriced. They are just scamming women.

I had high hopes for this dress. Based on the size information provided, I decided to size up- I normally wear an XL no matter the brand or style. This 2X fits like a Large or XL at best. It was not flattering on me at all, and did not fit as pictured on the model. When I received the dress, it had no tags, so I wonder if it was a returned item. Also, when I ordered, I saw NO statement that it was a final sale, but when I received the invoice- it was marked as such. I even searched returns/exchange info before I purchased in case it didn’t work, because I never buy anything that I can’t return or exchange. This further proves my point that it was not marked final sale except on my invoice. That seems like sneaky business practices. I definitely won’t ever order from this company again and would appreciate if they would refund my order including shipping. I highly recommend that you DO NOT BUY from Chicsoul- Auburn, AL

Chic Soul has started sending out clothes without their actual brand tags. Instead, you'll probably get the exact same item but with a generic 'Made in Taiwan' label. This is super frustrating because I buy from them specifically for their brand name and quality. Getting unbranded inventory is a major red flag. After submitting an inquiry about this, I was informed that the Taiwan vendor is listed is a verified Chic Soul vendor (whatever that means).

Oh how I wished I would have checked Reddit, Trust Pilot or BBB before ordering from this company. CHEAP clothes from China. I ordered 2 dresses because I was unsure of the size and neither fit. Both were made of some horrible waterproof feeling fabric that felt like it belonged on a tent. Did NOT look as advertised on website and social media. I attempted to return only to now find out they do not refund your money - only issues a store credit. RUN FROM THIS CO! BIGGEST SCAM I'VE EVER SEEN.

The clothes are MUCH larger then shown in the picture and the sleeves are not what they are described or shown as. The oversized boyfriend tees should have 1/2 slleves and they are short sleeves. The big problem is that they are thieves. They offer gift cards and do not accept returns. I am out $100 now and intend to fight this. This is a scammer company. Buyers beware. Do not buy from them.