Chic SoulReviews of chicsoul.com

I’ve had some good finds on Chic Soul in the past, however the quality/sizing is definitely inconsistent and you can’t return for a full refund, just store credit. To be fair, they had great customer service when I emailed them about a wrong size I received. HOWEVER- My biggest complaint I have about Chic Soul is I don’t believe they’re honest in posting their customer reviews. Positive reviews I have left have been posted almost immediately, however several negative (or even neutral) reviews that I left never got approved to be posted. I find this to be very dishonest. By blocking out the negative reviews on the site, people are buying these poor quality or ill fitting items and then are unable to return them.

I have ordered several times from Chic Soul. Their clothes are super cute and good quality. Some items are a bit pricey, but they offer frequent discounts and sales...you just have to be on the lookout. I find that their clothes run one size smaller than I normally wear. Returns are not easy. Buyer beware...you can only return an item for store credit, no refunds! And, they do not offer exchanges...you have to return an item (paying to ship) and then reorder (once again, paying for shipping). I used a discount code to order a sweater that was too big. I returned it, and sent a couple of emails to inquire about reusing the discount code to repurchase (in time for a trip). But, I never got a response.

Relatively happy with items purchases. Disgusted by the 135.14 bill for duty, fees, pst, etc. I would be advised as a Canadian, think twice about ordering from this Company. My clothing purchases were around 200. I feel ripped off.