Chic SoulReviews of chicsoul.com

I normally like what I get from this company. Everything has always fit. Now, I need to make a return and I am frustrated. One 2x top was too big and one 2x top was too small and too low cut. The return location is an hour away from me. Returns will cost $7.99. Come on! These clothes are expensive! This process should not cost anything and I should be able to use the post office or any UPS facility! Also, refund is store credit only. Ugh! I wont be buying from this company again.

I wish I would've read the fine print on returns. They only issue a replacement and no refund. I have returned items TWICE and sadly spent more money sending them back and re-ordering. The quality of the clothing is really sad and cheap. Today I tried on one of my exchanged items and I laughed when I put it on. No use sending yet another item back that I have to pay shipping for. Other than quick shipment and prompt returns, I found this company to be really disappointing.

They used to have cute things, I'm not sure what has happened but quality, designs and service are all down. Returns are at a charge. You do not get your money back even if you return immediately only a credit, at diminished value. I waited and waited and chose carefully and I just got my order on credits and it's crap. crap material. Looks like a tent. I do not want to return and lose more money to try to buy something else that is crap. I have things from years back that are nice designs and nice material. What gives?

The two sweaters I ordered were two small. Their return policy is only to get a store credit, as if I want to order anything else. And they deduct anywhere from 8 to 11 dollars return fee per item. Stay away from these people. The quality of the sweaters weren't great. They both felt really cheap. Won't be shopping here again, they can keep their stupid store credit.

Not the best quality items. Some items I never received after 2 months. I sent a message, they did refund, but never sent an explanation sorry anything for never receiving my items. Honestly, they may not have said anything about the items I hadn’t received if I didn’t email them. I’ve ordered before when they first started and it was great. Now I’m very hesitant to order again. The quality and service isn’t there anymore.

Prices are very high for the quality of clothing. Return policy is awful. You cannot receive a refund back to your original form of payment, only to a gift card and $11 is deducted from you refund amount for shipping costs. I can’t believe people still shop with them.

They got me with their advertising!! Thought I’d give it a go but it’s definitely over priced in my opinion. Especially being from Canada, with the exchange rate, shipping and duty I had to pay. I ordered 4 items of which 2 I kept. Which ended up costing me $200 cdn for a light weight hoodie and a summer dress. Now I have an $85 U.S. credit which will get me one more item and it will get eaten up with their $30 shipping fee and I’ll have to pay duty so it’ll cost me about $115 for that additional item. After I use up my credit, I will NOT be buying from them again. Canadians definitely beware.

The clothes sizes are all over the place. The shirts and sweaters are so think and not worth the money they charge. Be careful washing- the clothes pill and shed. Think $50 for a wear once piece of clothing. Not worth it at all.