For over 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques—but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.
Chico's (chicos.com) has 203 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Frances L.
I placed an order inside a store location for a needed size. I cannot track the order like the email tells me to. Customer service just sends me to USPS where I continually see that USPS is waiting for the order. I have no clue if I will ever receive this. Awful customer service
Nancy N.
The REAL Chicos was scammed by a company from Hong Kong via Facebook ads in mid August into Sept. Orders were tracked , then supposedly delivered, often to a “courtyard”. My bank is handling an investigation and my $ was returned to my VISA acct’
Pat G.
My order never came. They gave me bogus tracking info when I emailed. They said my order was delivered. The link in the order confirmation email stopped working after I told them my order never arrived. DO NOT ORDER FROM THEM. IT'S A SCAM!!!
Rose P.
What's going on at Chico's? On July 23, 2023, I placed a $70 order at Chico's Online Shop (the $9.90 sale). I've sent 2 messages to the email address on my receipt inquiring about my order. No response of any kind. It's now over a month since I placed my order. I order regularly online and always got my orders promptly. Have I been scammed by Chico's?
Mad in T.
I had always been a Chico’s girl. When I was working it wasn’t unusual for me to spend $1000 at a time in the store just before travel. However, now retired, I try to shop online. Recently spent almost $200. The material vender making these clothes has changed. The tops didn’t fit true to size. I followed return Policy. Returned at USPS on August 12th with return receipt. Supposedly it hadn’t arrived back to Chicos. I called today. It takes 4-6 weeks to refund? Honestly any other return is refunded after proof of return. Which Chicos has. Between the quality change and return policy? I won’t purchase again. Don’t buy online. If you can feel or touch and try on in the store, don’t do it.
Shelley L.
I would call their customer service non existent. I am a cancer patient and recently wanted to return, exchange or get a gift card for something that I had missed the return date for due to treatments. It was 4 days late. They told me that they no longer can take anything back even if it is 1 or 2 days late. The order is taken out of their system. I hope none of them ever get cancer and need a 1 time exception. Will never shop their again.
Elaine D.
Could not find quality swimwear “in stock” at big swimwear websites. Decided to look at Chico’s, who has wisely paired with MIRACLESUIT, and, I found what I needed. I even got $25 off!!
Marianne T G.
Chico's is the best place that I shop for my work attire and I look fantastic at my high end sales job because of their quality garments. People always notice and comment on the days I wear clothing from Chico's. It's so profoundly beautiful that you can't help noticing it! I sell high end furniture and my sales are tens of thousands of dollars and I feel it's critical to look phenomenal at my job. People want to work with a person who looks well put together because they feel my appearance is a reflection of my work ethic which is a good comparison. I feel more confident when I wear these clothes because I know I look as beautiful as I possibly can with clothes of this caliber. I feel entirely confident in asking people to spend the kind of money that we charge to furnish their homes when I look great. I almost exclusively shop at Chico's now because I love what these clothes do for me and the way they perform. They are so easy to take care of because they are exceptional quality. Another thing I love to get from Chico's is their beautiful costume jewelry. It is the perfect thing to accompany these gorgeous clothes and tops off every outfit perfectly! Of course I wait for sales and promotions for items like these because they're not cheap. Fortunately Chico's has a rewards program which racks up points quickly the way I shop and I receive money to apply to my next purchase. There's been occasions where my rewards have reduced my balance significantly making it possible for me to buy the more expensive jacket or other garment that is out of my reach. These clothes are so beautiful and every woman should have gorgeous clothing. It makes us feel pretty, elegant and put together perfectly! We are noticed by complete strangers when wearing these clothes because we look so amazing! Keep up the excellent standards Chico's!
