Chick Fil-aReviews of chick-fil-a.com

Nice food great kind staff but expensive

2730 Manchester Expressway in Columbus Georgia, on 7/25/2025 @ 7:30 after work on the way home I stop by this location, where I go morning for breakfast, and almost every day for lunch. Because I work at the hospital down from them. I wanted to buy my daughter, 5 year old granddaughter, and myself dinner after I got off. My granddaughter has autism disability. I explained this to the manager of the store, my granddaughter will not eat the fried with the salt on them. I already knew they will not just drop fries if you ask for fried with no salt. So I didn't ask them to do that. I ask the young lady who was the manager of the store could I just wait until they drop another batch and before they put it in the salt can they then give me my granddaughter with no salt. This manager said no. They still wouldn't do it, for her, even if I wait till they drop more fries. This made no sense at all to me. So you have to drop fries back there anyway, I didn't mind waiting until you do on your time, for my granddaughter. You can't just get the fries out with no salt for her before you dump them in salt. She said no. What a heartless person, she lied also and said corporate wouldn't let them do it. I call corporate customer service, while I was still there at the store. The lady in customer service said that's not true, she could have done it. I will not go to this location again. The lady I talk to said they are going to have someone else to get back with me in the corporate office.

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased two Chicken Biscuit breakfasts and the Chicken Biscuit I received was pitiful! The chicken filet was so thin, it looked like it had been intentionally pounded flat (as for scallopine) and perhaps pulled from another breast piece. I wish I'd photographed it and had a ruler with me, because I don't want to exaggerate, but the thickness of the filet looked to be somewhere between 1/4" to only 1/3" thick! To be able to taste it, I pulled it from the biscuit to eat it. The biscuit had some kind of 'off' flavor, too. The only reason for a 3-star rating today is because of the delightful and helpful staff. I don't doubt that they would have replaced the sandwich had I asked, but I didn't want to have to wait to be served again. This complaint is really directed toward whomever is managing their kitchen at that location; a paltry filet of that measly size and thickness should never have made it onto the grill for a sandwich in the first place! Somebody should be watching closely to ensure that their ingredients are top-notch BEFORE being served to a customer!

Always great.

I’m writing to express my disappointment with the experience I had at the 1185 Woodstock Rd, Roswell, GA 30075 chick fil a restaurant on July 12th, around 4:45 PM. As a longtime customer who has always appreciated the food and service, I was surprised and frustrated by what occurred. The restaurant was nearly empty, and I was standing by the mobile order/catering pickup area while six employees stood nearby, seemingly unoccupied. Despite making eye contact and waiting patiently for several minutes, no one acknowledged me. After about three minutes, I was left with no choice but to raise my voice and ask, “Can someone come over here and help me?”—which I regret having to do, as it’s not how I like to communicate. The lack of attention and basic courtesy was both disappointing and out of character for your team, based on all my previous visits. I hope this feedback helps reinforce the importance of attentiveness and professionalism, even during slower hours. I look forward to returning soon and seeing the level of service I’ve always come to expect.

First your chicken sandwiches are so salty now they are inedible. And if someone were to order a strawberry milkshake they might expect to have strawberry flavoring whether it be real strawberry or some sort of artificial strawberry. What I received was a cup of sickly sweet white glop with what I'm guessing was an extremely unpleasant artificial vanilla flavor. To many other fast food places to waste my time with Chick-fil-a

Chick Fil A on Jog and Lantana in Lake Worth Florida should not be charging 10$ for 4 chicken tender entree alone on doordash. That is way too OP even for rich people. And ya'll doin this by the hood. Keeping the poor people poor. Shame!

The atmosphere was friendly and busy in St. Louis Missouri. I was given a gift card so treated my mom and I to lunch. She was satisfied with her chicken sandwich but mine was so so. It tasted okay but the bun fell completely apart. Trying to eat it was rather difficult and extremely messy. Considering the price I expected better quality. Not sure if I will return.