Chick Fil-aReviews of chick-fil-a.com

Good food,but sometimes would get my order wrong.

For reference my home Chick-fil-A is in the South Bay and have always enjoyed the food and appreciate the staff for their genuine service. Employees at 4050 Lincoln Blvd, Venice, CA 90292 however often discriminate towards minorities. I've been told by others, and I myself have experienced it a number of times. Patrons should not feel like their pockets are sized up based on their looks, ethnicity, or jobs, as if their money isn't good there. I work in the area, and from time to time I get a craving, so I've stopped and can recall many instances in which the employees, particularly those in the drive-thru taking orders, have been dismissive and passive aggressive. This last visit the drive thru attendant rushed my order, asking the next question before I was done saying what I wanted; mind you that I've only stopped there when there is no line as well as letting me know that there will be an upcharge for estra bacon, as if I already didn't know. Also no napkins were provided. Not to be petty, but it's the principle that counts. For instance, there was a time that they were offering samples of the pretzel chicken sandwich and skipped me for whatever reason, not that I wanted it but something told me I was judged because I am a delivery driver although I've never picked up an order from there because I don't particularly do restaurant food delivery although my previous car stated it. Some of the workers there are entitled and really need to learn to show everybody respect regardless of who they are. This is a franchised business and not to bring religion into this but as unapologetic your company is about your core values; some of these employees are a poor representation of biblical Christian values.

Ordered from a stand alone store because the store nearest to me doesn't do chicken noodle soup. Had to order using Grub Hub. Got no condiments, cutlery, napkins or receipt. Called the store and they stated because I didnt use the app they don't give receipts. So not only did I not recieve anything to eat my food with I lost out on my points on a $80.00 order. This was at the 90 MacCorkle Ave store in South Charleston WV. Never had a problem with Chick-fil-A until today all because the store nearest me is in a Mall and don't do Chicken Noodle Soup.

Customer service over the phone is poor. Agents are sorry about everything but offer no resolutions and are quick to ask you if there is anything else they can do for you.

I previously raised concerns about receiving cold food multiple times, specifically that my meals had arrived cold the last four times I ordered. I received an email from Wesley Lyon Gonzalez, from the store located in Burlington Ontario in Canada, who apologized for the repeated issues and assured me that this would not happen again. Because it seemed like someone was finally taking the issue seriously, I decided to give this location another chance. Unfortunately, once again, my food was cold. This is incredibly disappointing, especially after the follow-up and assurances I received. I strongly urge someone from head office to review this situation. It appears that the local management is not addressing or taking feedback seriously, and the repeated poor service is unacceptable.

Wow-I went to the chick-fil-a in Greendale Wisconsin with my 10 year old son. The food was great. The atmosphere in food area is a loud and it’s an extension of a casino they had 2 sets of craps (playing dice) going on. A supervisor name Corrie was doing an interview with an applicant. The interview ended at 4:15pm and he looked at one table shooting dice and he just walked directly by them. These kids have made this into a hangout slash casino. I will not be returning someone should police this foolery before it gets more out of control. I informed Malik who notified manager. Malik asked me what supervisor saw this. I informed him Corrie. I then observed Malik go tell a black male this information. The black male just continued to pack orders. Review the CCTV footage for confirmation. I have never witnessed anything like this in my life.

I hardly ever eat fast food. I chose chick fil-a. Now wish I hadn't. The food was not good. The fries tasted old stale yuck, the salad had wilted pieces of lettuce that ruined the whole salad. I was not given a salad fork. Should I eat with hands? Such a lousy experience. Chicken fil a has seriously gone down hill...yikes...won't be going to get wilted salad and horrible old fries ever again... couldn't even finish either ...oh and yea had to get a fork elsewhere

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids menu, fast food is expensive, a little attention to detail would be great, other than the it's my pleasure tag line