Chewy.comReviews of chewy.com

Chewy.com pharmacy have the worst service! The way they package their products to be shipped out is sloppy and awful! I ordered two bottles of shampoos. When received- both shampoos are 1/2 full. 1/2 of it spilled all over the shipping box. Ridiculous!

I have had my order autopay/ship for the last 3 months and for some reason Chewy does not know what 2 weeks are. Not 16 days not 17 or 18...14 days and resend! How hard is that. Honestly what is the point of ordering when I still have to go out and buy dog food on the off times my package comes in 16 days after the last reorder. Take my business elsewhere that can actually manage an automated system.

God I wish I could give a negative five star review. I have a cat and all she needed was a refill on a simple prescription. It has taken me hours and multiple back and forth phone calls with my vet and Chewy's useless pharmacy techs. Why this is so difficult I cannot say. I will NEVER use Chew for ANYTHING EVER again.

Do NOT ORDER FROM HERE!! Shop elsewhere, you will thank me later. Customer service is HORRENDOUS, and the company could care less about you or your pet.

The website doesn't inform the shopper that if one adjusts the autoship to a later date, it only will act on the NEXT autoship date, NOT the one you are trying to adjust. It took me an HOUR on the phone to learn that the only way to adjust the CURRENT autoship date is to CALL INTO THE CUSTOMER SERVICE LINE! This was a royal PIA.

I stopped using Chewy for 2 months, after 100% of the shipped orders were wrong AND severely damaged (not by carrier) and late (choice of carrier). They intentionally pack damaged items. I have yet another damage, after receiving pleading emails, about how they'll do it right, going forward. I've had at least 6 full refunds and chargebacks, I've done so far. Moreover, the CS, never replies, (sent over 18 photos to Chewy) except for some boiler plate, finger pointing, bs. Order arrived today; now, guess what? Severe damaged to at least one can of Dog food, (they usually leak all over the box), when they're damaged this bad. It's intentionally done. Intentionally, by Chewy warehouse.(We have proof, as chewy, using printed Chewy tape, wrapped up a container of cat treats, because it was severely damaged, and shipped it anyway, many photos). They tried to blame FedEx, but since it was INSIDE the box and because the tape used to wrap the treats,was stamped "Chewy", I'd have to think that FedEx, doesn't open boxes and then, use "Chewy printed tape, to wrap up cat treats. I'll never believe differently. It's actually, surreal, they don't care at all. Sure, they'll refund it, but, at what point does an apology just not cut it anymore? It's obviously insincere, it's repetitive and unless people lose jobs over it, & the company is punished by loss of sales, what will change? You guessed it. NOTHING. I'm calling for a National Boycott. Until and unless they learn that the customer is,the bottom line, in fact, is the ONLY line, they'll profit, as you struggle to make ends meet. By Anthony Jones, Brooks County, USA.

The worst customer service. I’m sure it is a trickle down affect ,coming from the top since a manager could not even help out. Talk to several customer service people on why I was not receiving my autopay delivery and they all failed to resolve the problem. Promised several times that I was taken care of but again the order was not submitted. Definitely need to find another Company since our dog’s prescription food was delayed for 3 weeks.

My dog broke a kong ball I purchased at Chewy. The ball got stuck on her lower jaw and she could not eat, bark, or drink. It could have been a disaster if I was not home. I tried to warn other people on Chewy.com reviews but Chewy will not let you post a negative review. How can that be right?