Chewy.comReviews of chewy.com

The worsts customers!!! they lie to you, don't keep records of you calling or chatting and they send you damage products then they make it sound like its your fault that its damage.

Placed a large online order on Nov 12.. they sent an email next day saying I needed to verify my billing info..I called immediately and updated the info…the next day email me again saying the order would be delayed due to internal issues…on the 18th I messaged asking about the order which hadn’t even shipped..today the 19th I get an email saying the order was cancelled. I called customer support and was told it was my fault! As far as I’m concerned…if you can’t get orders out and you treat your customers like dog 💩 shot you hopefully won’t be in business much longer!

A neighbor gave me 3 new bags of dog treats as as a gift. I used 1-1/2 bags and had one unopened bag left. My dog became very ill recently and spent two full days in the emergency vet hospital. As a result, I decided to change all food and treats. I called Chewy to exchange the unopened bag. They refused saying they only refund/return the purchaser. It's now mine as it was a gift so I feel I should be able to exchange. I don't want to involve my neighbor and believe this is a very bad policy for customers.

I love chewy but the delivery service they use fedex is horrible. I order from chewy once sometimes twice a month and everytime fedex misplaced my order or they lose it. Then I have to go through the process of filing a claim or reordering my stuff which ends up not getting to me in time. I'm to the point I don't want to order from them anymore

Their customer service used to be excellent but it has gone downhill in the last year or two. Had to get a new prescription cat food. After contacting my vet, they never received the authorization. Contacted chewy, they said they would resend it. Next day, I contacted the vet again. They still hadn't received it and said there was a problem with chewy sending things to the wrong place. Vet took my order number , contacted chewy and was told it was approved and they would send it out the same day. Next day, still not sent and chewy says they haven't received authorization. Ended up just cancelling and ordered from somewhere else with no problems. Disappointing because chewy used to be such a good company.

I had a prescription for my dog waiting to be fulfilled. I told them (after several days) to let me know if it wouldn't be fulfilled today and I would go elsewhere. No response. When I called again, I was told that it was waiting to be shipped. Wrong! Either They were illegally shipping without my vet's prescription (I called) or they were lying about shipping status. Cancelled my order and got the prescription and took it to Costco - same price! Sorry to say, but this was 2 strikes for me, customer service has went downhill since 2020. They have lost me as a customer!

I just started with Chewy. I had 1 prescription filled & sent. I was waiting for my auto ship for 11/3. I called last week & was on hold 15 minutes while the girl was talking with the pharmacy. They said a request was sent to my Vet for instructions regarding the medicine. I looked today & my order was canceled. According to my Vet office, no instructions are required by Chewy to ship an order & they know that. So, trying to save money with Chewy didn't work as I had to get the medicine from the Vet. According to my Vet office there have been many problems with Chewy. It was such a disappointment as I thought the medicine would ship. Needless to say, I will not be ordering from Chewy again. The people I spoke with didn't seem too concerned. Beware buying from Chewy.

After ordering on the 7 item still hasn't shipped on the 14. Customer service very nice and polite but of no help. Canceled order and place it with amazon much easier.