Chewy.comReviews of chewy.com

Chewy is so convenient and they are super fast! It's great not to have to haul big bags of dog food from the store to the house. Plus, they have such cute toys that my dogs absolutely love!

I contacted Chewy after my dog passed away expectedly. When I asked about returning some of the dog food that I had purchased, the Chewy representative expressed their heartfelt condolences, and offered to refund my entire purchase price, even for the products that were opened or used. They said there was no need to return any of the items, but instead just donate them to a charity of my choice. I was overwhelmed with how generous they were. To top it off, they sent me flowers the next day. Chewy is an amazing company. When the day comes that I'm ready to get another pet, I can guarantee that I will again be a loyal Chewy customer.

Baylee M. replied to my customer support request. Chewy fixed a problem with my order that actually ended up being my fault. Chewy will always be my #1 choice when it comes to purchases for my dogs

I absolutely love Chewy as a company! I have always been able to find everything I need for my dog, who had considerable challenges later in his life. When I did have a problem with a product, Chewy has always been prompt in helping to fix it. I will never go anywhere else for any of my pets needs!

This is a review I had never hoped to write but our 12 year old German Shepherd just crossed the rainbow bridge after a long fight against degenerative myelopathy. We had just received auto-shipped renewals of his prescription dog food ($130/bag) and his two medications. I emailed Chewy to see if we may be able to return them unopened as it totaled over $300 in unusable products, they responded immediately and empathetically with a full refund and guidance to donate the dog food and dispose of the pills. They were so understanding (ie didn't make us jump through hoops to provide proof, etc) and helped ease a really difficult time for us. We will continue to be loyal Chewy customers for our remaining dog's needs and will refer them to every dog owner we know. Their seamless, reliable autoship and competitive pricing has also taken a lot of stress and admin out of managing care for senior dogs with high needs. Will be a fan for life!

Excellent customer service every time! I asked to return an unopened bag of food that my dog does not seem to care for anymore and they issued a refund and put the order in for the new food my dog likes at this time.

I always find their customer service to be top notch. Fast delivery and will call Vet office for you when you need a prescription medication like Heartgard.

I ordered stairs for my dog and he was too heavy for the stairs. Chewy gave me a full refund and told me to pass the chairs on. I think this is the best company that I have dealt within my 80 years. I'm taking the stairs to the shelter. Thank you Chewy.