Chewy.comReviews of chewy.com

I've dealt with Chewy in the past, always pleasant, helpful, courteous customer service. I've recommended chewy to many family members who have been pleased as well. It's been some time since I've had to require their services. Even after all this time, they remembered me and asked how all my fur babies were. Most are gone now, however I was amazed how they remembered. I just recently needed help from the pharmacy. I can't express how kind, patient and understanding Elizabeth was, especially helping with expediting my order. Unfortunately, it was too late and my baby crossed over. They immediately canceled my order with deepest condolences along with receiving a beautiful red rose bouquet only 2 days later. This is a classy professional company that I highly recommend for any of your pet needs. I Thank the Chewy family for helping brighten a very difficult time.

I have my 2 dogs food set up on auto shipment. I recently lost my 14 year old dachshund to the Rainbow Bridge and I reached out to Chewy to let them know and change my auto ship date since I only have 1 eating it now. The next business day, I received a vase of fresh flowers. It blew me away!!! Don and the support team are amazing! Not only is auto ship easy this company knows great customer service!!! Thank you!!

Amazing customer service and fast delivery!

I received my order in exact time it was supposed to be delivered and it was very easy to assemble! However my cats wanted nothing to do with it so I reached out and got a refund! I recommend to everyone! They were fast simple and efficient! They care about our animals!

If you think about it, websites like trustpilot are really negatively skewed aren't they? Most of the people that come here to leave a review have done so specifically because something negative and out-of-the-ordinary happened to them and they needed a place to vent. As for me, I've been shopping on chewy for about 5 years and only recently had to contact their customer service for the first time. I wanted to buy a replacement part for a cat tree that I owned for about a year until my cat got sick and the perch/bed got ruined. Chewy immediately sent out a replacement before I even saw their response! For free! And they wished my cat a speedy recovery :) I can't believe that such good customer service still exists, and I came here to leave a review in the hopes that more people will shop there and make sure they never go out of business.

I have been ordering from Chewy for about as long as they've been in business and I find them to be one of the most customer-friendly companies with which I've had the pleasure to deal. First, they seem to hire and train their customer service people to be an actual pleasure to work with for any problem, just genuinely nice people. Secondly, Chewy allows their customer service people freedom to do whatever is necessary to make the customer happy. Lastly, prices are kept reasonable and quick delivery is a big plus. I care for a feral TNR cat colony, so not having to carry big bags from store, to car, to house is very helpful. Their only flaw is that the website can occasionally get overloaded and slow, which is insignificant in view of being treated like a VIP and friend. Last year, when the delivery company guy threw my big, full boxes over my fence and burst holes in two cat food bags, Chewy's CS replaced them even though I assured them I was just complaining about a bad delivery job and could deal with the loose food. I was later contacted by a manager about the delivery issue. I've had a neighbor who's pet died right before her order arrived and not only did Chewy not charge her, but told her to just donate it to a shelter, then sent her a sympathy bouquet. Now that's above and beyond and what I call great old fashion customer service.

We use Chewy for our dogs food and love their customer service. After losing Sadie last week I cancelled the subscription for her food and today to my surprise there was a box on my front doorstep which had a dozen roses and a sweet note. They really care about their customers and always go above and beyond. Here’s to many more years of dog orders.

Our kitty passed away this morning. I knew our autoship would be processing soon. So I sent a short email letting them know and asking that they cancel it. I received back a wonderful, heart felt response from Zachary H. in which he offer so many kind words. He also assured me that the autoship was cancelled. We have been Chewy customers for over 3 years. When we decide to get a new pet, Chewy will be the company we will use. I am overwhelmed at the compassion, kindness, and integrity from Zachary H. I wish I could let him know how appreciated he is. Chewy needs to commend him on his excellent customer service.