Chewy.comReviews of chewy.com

I ordered my dog's prescription food on 12/31 and 1/3. I entered my updated credit card information, received confirmation of the orders and expected it to be here already. The 12/31 order was cancelled by chewy and I didn't even a courtesy text or email notifying me of such. I had to find out when I went online and found it had been cancelled. I reordered again on the 3rd, again updating my credit card information and again I got a confirmation of the order. It was supposed to have been here yesterday, but instead I get an email at 10:15 last night stating it was also cancelled. I called Chewy today and find out that their system blocked my update of my card. Their CSR's treated this like no big deal, no sense of urgency and I'll get his food in 3-5 business days, so maybe 12 days after I ordered it originally. I am a long-time customer and it seems that Chewy no longer sees customer loyalty as important and are only looking out for the almighty dollar.

I had an auto ship set up for Heartguard and flea meds for my Puppy, I received an email that the prescription was being filled. I realized the same day the prescription was not valid because it goes according to pet weight and it capped at 44 lbs my Puppy is now 53 lbs. I cancelled the auto ship or so I thought. I then received an email stating the very same auto ship I cancelled was shipped anyway. I called Chewy spoke to a pharmacist only to be told it could not be returned for the correct prescription. Now I’m stuck with $124 dollars worth of a prescription that does not meet my dogs weight requirement. This is very disappointing to say the least.

Chewy keeps cancelling my order after “pending” status for over a week. Back in November the excuse from them via email inquiry was that a snow storm was making transport difficult to get to their warehouses. My order got cancelled and it was understandable. Tried again three times till then and all my orders keep getting cancelled. You’d think they would post on their website if there were actual shipping delays. If you don’t have the cat food just write out of stock instead of abruptly cancelling my order. I highly doubt there’s a snowstorm somewhere that completely stopped logistics for over a month and counting. Ridiculous.

I ordered 4 boxes of flea control i spent $159 and my dogs cannot take them. I called chewey and they sent me a fed ex label to return them and i was told i would get a full refund when returned. So i call them 2 weeks later because i couldn't get to fed ex and i was told they wouldn't refund my money even though they sent me a shipping label to return them... I have them package up and ready to go with the label they sent me......What the heck... .....BUYERS BEWARE.

Absolutely terrible customer service. I just spoke to one of the rudest human beings in recent memory. I'm desperate to get my old dog his food and when I called the woman I spoke to was extremely rude, condescending, insensitive, and she kept talking over me. I have been an excellent customer and spent hundreds of not thousands with them. The way that they are treating me and my dog is not right. My dog is suffering because of this and there is nothing I can do about it but, write this stupid review that accomplishes nothing. Ugh. Fair warning to all vulnerable pet owners. This company is owned by PetSmart which tells you everything you need to know. Corporations only care about profit - not providing professional service.

I ordered a gift card for my daughter, I had to call 2 times to verify my info, she still doesn't have it, it's been 4 days since I ordered it. I will not be getting any gift cards from this company again.

If I have learned one thing about Chewy. It is to never use them again. This was my first time, and my last! I ordered 3 things to be shipped and received by Christmas, with plenty of time to process and ship. They canceled my order once. I had to call them and verify my information. Then, they charged my card again and said it was all set. Then, to find they put it on hold again after a week. Said I needed to call and verify information AGAIN! It is now after Christmas dealing with this stuff, and the rep was giving me a hard time about everything. I guess this time, the previous rep screwed up the billing and used the shipping address for the billing. Not sure what will happen this time. But my experience was horrible, and gifts are now late.

Two weeks from order date and I have still not received my order. Have been a loyal customer for several years but over the last two years or so customer service is pathetic!!! May have to go back to my local WalMart to get what I need. They need an infusion of "I Care" at the management level.