Chewy.comReviews of chewy.com

Shipment was massively late even though it came with 1-3 day shipping. Chewy steadfastly refused to do anything about it in any way shape or form.

Chewy used to be great. But not anymore. I placed an order but they were out of an item so I ordered the out of stock item from Amazon (same price) the Amazon item was delivered next day (Sunday) while Chewy shipped from CA to NJ and won’t arrive till a week from the order date. I was disappointed and sent this in an email. . Wow. Crazy delivery time. You were out of 7lb flavor snacks milk bones so I ordered them from Amazon on the same day/ time as your order. They were delivered in one day (Sunday). They replied. I am very sorry to hear that your recent experience with Chewy has led you to deactivate your account and services with us. Although you'll be dearly missed we fully understand that our customers must do what's best for them and their furbabies. With this being said, should you ever get curious about a product or even a question that comes to mind, know that we're here for you, day and night. I’m not sure there could be a more dismissive or uncaring reply. Nothing they have is exclusive or cheaper. Customer service used to have some value but not anymore. Shop elsewhere.

We where customers for a few years, but after we decided to increase our shopping cart, problems started and we were not able to get in touch with person for help. Later I found a way to reach company thru marketing department. Canceled our account and moved to a local pet store. Same dog food there cost the same.

I ordered a covered cat litter box on the 2 of Feb didn't get shipped until the 9th and now it says wont be delivered until the 17 when a few days ago they said it would be delivered on the 11 so I through out my old cat litter box thinking it would be here today and now I have to go and purchase another one never will I order anything again poor communication done with chewy

I had to call this company multiple times, was put on hold and hung up while on hold. I have receipts and proof that I ordered a cat tree and did not receive it or get reimbursed. I will likely have to call again since I still need to be reimbursed. I placed my order on the 3rd and was told I would be reimbursed between 24 and 48 hours; it is now February 8th. I advise friends and family on social media not to use this company since they greatly inconvenience me and my pets.

Totally rude and disrespectful company. They sent my prescription in with no last name or phone number. The vet had no idea who it was. They emailed me and I called the vet to get it straightened out. Had to call Chewy to request they send the prescription in with a last name like any sensible person would know. They tell me the order was cancelled and I have to make a new order. Then I'm told it will be more expensive because a coupon I used is now expired. I had to ask to speak with a manager multiple time but finally the manager said the coupon was for first time orders and this wouldn't be considered a first time order because the cancelled order was my first time order. They was willing to lose a $300 sale and a customer over a $20 coupon. You can tell these people work for an hourly wage and have no investment in the company. Even the manager had the same attitude. No common sense at all.

Horrible they have a service that allows you to chat to a vet online. I don't reside in the US and the vet didn't even wait to hear my concerns I was immediately dismissed. What a VET!!!

I have been ordering the same prescription dog food from Chewy forever. When I hadn’t received my order, I called customer service and found out that my prescription expired on Jan 26th…I ordered on Jan 26th. I was told that the Rx is invalid on the day it expires. I was never contacted that my prescription expired or that they would not be fulfilling my order. This doesn’t make sense! I will be looking for local provider!!!