Chewy.comReviews of chewy.com

My past 6 years of consistent ordering prescription dog foods through cheeewy.com has been nothing less than excellent. My English Cocker Spaniel was placed on prescription foods in 2019 and continued to be on them until we had to say good bye to her this month, April 2024. ALL of my dog's foods were delivered within 2 days after I paced the order. If I didn't upload the prescription and Chewy needed to contact the Vet for approval, the delivery may have taken 1 extra day and maybe not. What I LOVE most about Chewy's customer Service staff is that they do not question the customer about refunds if the dog cannot or will not eat the food. I cannot count the times that Clover, my Cocker Spaniel, didn't eat the food prescribed because as she grew older she had severe change in appetite due to medical issues. The Chewy Customer Service team member would always refund my money and tell me to DONATE the food to a dog shelter. That's what I LOVE about Chewy! They prove their love for dogs and cats. When I called Chewy to inform them that the last order for Clover was not used because she was no longer with us, the CS team member offered her condolences, refunded to my credit card and updated my account by removing Clover's name so that I did not have to do it. I was and I am still grieving over the loss of my sweet Cocker Spaniel. Today, April 23, 2024, to my surprise I received a beautiful mixed flower arrangement in a clear vase FROM CHEWY with a card attached offering their sympathy on our loss of Clover. This type of treatment makes a customer feel like the company really appreciated their business AND that some of the Management and top Executives are pet owners who can truly understand how another pet parent feels when they lose a pet that has become a family member. So, if I could rate Chewy 6 Stars, I would but since 5 Stars is the highest rating, they have certainly proven to be 5 Star worthy to me.

Brilliant service. My package got lost, I called the number they published and a human answered, and they were able to resolve the problem immediately. Excellent and rare service, thank you chewy

I had just purchased dog food for my Sadie, and she passed away unexpectedly and fast. I chatted with their CSR Tanyla and she was so kind. She refunded my money and told me to donate to a rescue or shelter. The next day, I received a flower delivery from Chewy. Very compassionate people. Thank you Tanyla

My 14 year old poodle passed and I called Chewy to cancel her automatic shipments for medication and food. They sent me a bouquet of flowers in her memory. It was unexpected from a large company and I am so grateful for their kind deed. Jessica Middleton

I was blown away by the customer service from Sharon! After my friend passed away, I was ordering dog food for her dog. Sharon assisted with making sure my friends account was not on auto order and continued to stay on the phone with me and make sure I got the correct food ordered for my the dog. To top it off, I received flowers for the loss of my friend from Sharon and Chewy. I love that Chewy allows their employees the freedom to make those decisions. Everyone I told smiled and was pleasantly surprised I’ve used Chewy for years and have never been disappointed. Sounds like they’re a great company to work for too thank you Sharon and Chewy!!

Their customer service is amazing!!!! I had to return some food that my puppy didn’t like and they just returned it and didn’t ask for me to send it back. They just said to donate it, which I did. The lady that I talked to the second time was incredibly nice and friendl. She asked the names of my fur babies and then wished them a good day! I know that is a small thing to do, but sometimes the small things make all the difference. I would highly recommend them. And not just for this (kindness is the icing on the cake with Chewy) I have also been ordering all my pet needs from them and not only is it convenient having it shipped to me (not having to lug huge bags of dog food in and out of the store) but I have saved quite a bit of money. I LOVE Chewy!!! Can’t say enough good things about them.

My dog passed away. I notified Chewy that I wanted to return some unneed products, they credited my account and told me to donate the items. Very sympathetic.

If you are a pet parent, you can’t go wrong with Chewy’s. I called them yesterday to let them know my Daisy Mae had passed and inquired how to returned the prescription food she left behind. They credited that purchase and today I came home to a dozen peach roses with a vase. Wow! WHAT AN INCREDIBLE company!