Chewy.comReviews of chewy.com

I ordered a plush dog bed on the 13th of April, with an estimated delivery date of 17 April. On the 18th I contacted Chewy.com in which they said I "should get it by the 27th", FurHaven (company from which the dog bed is produced) is slow, and delays deliveries. I tried to cancel my order, and they refused. Then filed a complaint with them, in which less than 10hrs later, told me they now can't cancel it because it just shipped and is on its way. Then the third email, less than 1hr later stated now it will be delivered tomorrow the 20th. They lied multiple times and tried to force a product on me that I cancelled and had already purchased a similar product (from another company). Don't trust them

This company use to be great, affordable, and convenient. Not anymore. They quote 1-3 day shipping. Free after you spend $50... of course. Which I guess isn't hard to do with how expensive pet food is now. But anyway they also quote that it could take longer to ship if you have prescription meds. Okay shouldn't be a problem for me because I don't have a need for that. It just took 8 days... yes EIGHT days to ship a small case of canned cat food. Which made me have to stop twice to pick some up from the store to get my cat thro til we got the order. Defeats this whole freaking purpose 🙄

We've been ordering from chewy for over 6 years. They've started a new policy that mandates you call & confirm your address & email every time an auto ship is ready. Why bother having on-line ordering if you have to call every time you order. This is beyond stupid. Good bye Chewy.

I didn't want to give any stars, but it's required. Chewy USED to have a first rate customer service department. But no more. Was the company restructured? Was customer service completely overhauled? They couldn't find my account. I've been a customer for years, spending thousands of dollars per year. They "lost" a prescription and flats of cat food cans are now arriving horribly damaged. What is happening there? Avoid at all costs, it's just a lesson in frustration.

my account was disabled cause they surprisingly decided to stop shipping to a forwarding company after sending 6 orders to that address. very sad !!!

What happened to chewy??! I have used their service for many years and always had a positive experience even when an order was lost damaged or wrong they were always caring and willing to make it right. Today I signed up my husband for their service I used my name and information for him as I was using my card . I was closing my account due to opening one in his name but first wanted to use my remaining gift card. Everything went well and then I got an email for his account stating that my order was canceled the promo code was only for new customers. 🤷‍♀️. He and I are disgusted as we are both home sick with covid and we’re counting on our shipment delivered in two days before our puppies ran out of kibble. The issue is we already paid them our pet budget for the week and will need to wait 3-5 days until refund is completed. When we explained this were were met with not my problem basically. Pet smart offers a auto ship discount on each new product you auto ship. I will be giving my business to PetSmart or local stores . I’ve never been so disappointed with a company. When I began with Chewie they offered great prices and rewards and discounts . If they do not want people to sign up with new accounts to get promotions or savings maybe they should offer the same as pet smart or start offering more discounts for their loyal patrons .

I do NOT recommend this company at all! We have had nothing but a nightmare trying to obtain one package of dewormer for our cat. I spent the entire day on Easter, trying to sort it out and after speaking with seven different people, I am not even sure the product will arrive as promised now. I highly recommend you look elsewhere for your pet's needs, especially if it is a necessary med.

This is the worst customer experience I’ve ever experienced. My order was held up for a week, I called them, and was told I needed to verify my personal information (despite using the same credit card, shipping address, etc for the past year, and spending thousands of dollars). The customer support rep was extremely rude, and dismissive, even hanging up on me when I had further questions of the expected ship time. Not only that, but they emailed me again after this asking for the same identity verification. I understand that sometimes verification is needed, but please be respectful about it. Don’t blame the customer for calling. Just to inquire please! And have some record keeping so you don’t need to ask for the same info