Chewy.comReviews of chewy.com

Chewy pharmacy now opens packages of Cerenia medication and sends it in plastic bags. Will no order medication through Chewy. No meds should be removed from original packaging.

I decided to give Chewy a try and spent $80 on an order of special cat food for my sick cat. They did not deliver the cat food on the represented date and said it would arrive the following day. I went out and bought just enough food to get through until the 2nd represented delivery date. The food didn't show up that day either, only a text that said "delivery attempted". We were home the entire day, so that was untrue. I contacted Chewy's and spoke with Fed Ex. They had no explanation, didn't seem to care and said they would "reattempt delivery" tomorrow. I don't believe them anymore after this 3rd date change and their false claim that they attempted delivery. Additionally, a 2 day delay or longer is not acceptable, especially when it means my cat won't eat what she needs. Now the only food I have for her will make her sicker. I will never use Chewy's again. Amazon or Petco are much more reliable and cost the same.

There were fraudulent order(s) on my Chewy account. When I saw the "order" email notification, I called Chewy. The name and address on my account had been changed. And order(s) had been placed. The CS person told me that they would stop the order and reverse the charges. She then said that the order(s) had been put on hold due to suspicious activity but later released and the order was being processed. But it would be now stopped due to my phone call. She said the only way the hold would be released was if someone called pretending to be me and had all my personal information. She couldn't tell me if that call was ever made. She said, "How would we know it was you if they had your information?" I had to explain, "Because I didn't call at all. Can't you tell if a call was made?" I am not concerned about the order or my Chewy account. I am concerned about a security breach. She said a supervisor could tell me. A supervisor called me a couple days later. When I returned the call, I got a supervisor who kept telling me that they would investigate internally. He would not or could not tell me if that call had been made and he kept saying they would investigate but "at this time," it's not their policy to get back to me. But they investigate to prevent this happening to anyone else. Seriously? I kept telling him if it's just a technical glitch why the order went through, then okay. But if their is an identity breach, they are legally obligated to tell me as well as the public. He actually kept repeating that it's not their policy "at this time." I am completely shocked and alarmed. I never heard of a company doing this. He actually kept telling me that regardless of their investigation results, they will not get back to me to inform me what they found out and that it was "internal." Obviously need to check into any identity breaches (and my credit card was charged). I have never heard of a company actually saying this. Would never order again from this company. American Express said it was very concerning. Unbelievable!

Ordered a joint supplement from Chewy and set it up for auto delivery. When I started their price was about average and the auto delivery was convenient. Fast forward several month's and I happened to look at my receipt for the latest shipment where they had raised the price 40% and continued to ship at this inflated cost. At the very least, they should notify you of price changes before they ship. No notifications received. I am now purchasing this product from another national store and as of today, the price at Chewy is 3 times the cost I am now paying. Called customer service and they offered a lame promotional code that wouldn't apply unless you bought oodles of items from them and then the discount was minimal. NEVER shopping at this establishment again. They lost my business.

Please do not trust the ingredients Chewy lists on their products pages and always look at the ingredients list on the actual package. Chewy is listing the ingredients for the no longer made dog food Rachael Ray JUST 6 for the new product that replaced it called Rachael Ray LIMITED. Limited has peas and chicken that the Just 6 did not have.

Terrible customer service

Why in the world would your company use FedEx? They are the worst in delivery. You never get anything on time with them. I will not order from Chewy again for the simple fact they use FedEx.

Their service is pathetic. I live two blocks from their Ocala FL. warehouse and it takes a week to get anything from Chewy. The first time l ordered dog food and two weeks later l get a email telling me they are out of stock. Today l checked on an order that l was told would be here today. It came from NC and was in Orlando yesterday. Today it's back in NC. I'm done with Chewy.Com