Chewy.comReviews of chewy.com

Chewy has been our go to for so many years to accommodate our dogs needs from food, supplements and prescriptions. I cannot rave enough about their amazing customer service from quick turnaround of an order to delivery and to the compassionate and kind service provided by their personnel. I called Chewy two days ago to let them know of the passing of one of our pups and not only were they very sympathetic and kind, they also gave me a full refund of the two prescriptions I had just ordered and not used for our ailing girl. Then the next day our doorbell rang and there was a beautiful arrangement of flowers send by them to us. Thank you Chewy. You have our business forever.

Chewy is a company that caters to their customers. It feels very much like a family business rather than a huge corporate conglomeration. Two of my cats recently passed away they not only sent me their condolences along with websites that deal with these issues, but today I received a beautiful bought of flowers. I have NEVER had a company that does that.

They are one of the most amazing companies. Customer service is unapparelled. I recently had to put my pet to sleep. I already had an order coming. I called Chewy to see if I could cancel it. It was already shipped. Chewy told me not to worry about. The said they would credit my cost of the order and told me to keep the order and donate it. I donated to my local no kill shelter. They also sent me a beautiful painted rock with my pet's name on it, along with a touching sympathy card. This company is amazing in terms of how they treat their customers! Thank you Chewy for really caring!

Not understanding all these 1 star reviews, to be honest Chewy is the best out there! Chewy, you outdid yourselves again. Your amazingly compassionate, caring and kind staff make you guys that much better. I’ve been using Chewy for years, and let me tell you this is the most amazing pet website I have ever come across. I recently had to switch my Cats wet food to Hills a/d which 1. requires an RX and 2. is extremely expensive. (approx. $89.00 for 24 cans.) Shortly after ordering and receiving my cat’s food, he suddenly passed away :( When i explained the situation to Chewy in hopes of returning it, not only did they say they’ll refund my chewy account right away, they also said to keep the food. They were SO understanding and kind it was unbelievable. They were more worried about myself other than the $. We need more humans like this in the world. I can’t wait to donate this food to my local shelter on Moose’s (my late cat’s) behalf. Thank you for everything Carol R, and the whole chewy team! You made my weekend!

Chewy is by far the best option for pet supplies. They have the best prices, which are even better with auto refill orders. They’ve always taken care of us. I can’t recommend them enough.

I use Chewy autoship for my pet treats. When I received my most recent order, it was not packed well. The treats were very broken and the shampoo bottle was cracked. I emailed Chewy and was immediately sent a duplicate order, at no cost to me! I hope the packaging issue gets resolved, but I can't complain when Chewy replaces the damaged items for free.

Chewy.com has been my go-to for pet supplies for years. Their quick delivery and reasonable prices are impressive, but their customer service truly shines. When our dog passed away, I called about returning unopened food, and they not only credited my card but also offered a thoughtful suggestion: donate the food to a shelter. Touchingly, a bouquet and sympathy card arrived soon after. I wholeheartedly recommend Chewy for their kindness and dedication to their customers and their pets.

THOUGHTFUL. I have been using CHEWY for my pets' needs for years. We had to euthanize our dog about two weeks ago. With that I had called to return a bed we just purchased. Not only did they say to donate the bed and they would refund me; we received a bouquet of flowers today from CHEWY. How thoughtful is that from a company like CHEWY. I will never stop using them as long as I have pets. Thank You Chewy for your kindness.