Chewy.comReviews of chewy.com

I ordered an Aquasprouts fountain ecosystem kit. Chewy sent the wrong model. They won't send the correct one until they receive the wrong one that they sent. I got a call from FedEx saying they were not provided our unit number for the pickup so there will be a delay. That's two mistakes and a bad policy in my first order from Chewy. Try to order from Amazon if possible. They do not mistrust their clients when they make a mistake; instead, they will ship the correct product immediately.

Every time I have to update a payment method it never works out. When I dont, its great.

EXTREMELY SLOW ORDER PROCESS!!! Don't order medication from Chewy if your pet REALLY needs it, because the order will be delayed about a month. Risking my dog's health in order to say a few dollars was not a good decision that I made. I should have got his meds from his Veterinarian.

I would not suggest Chewy pharmacy if your pet is sick. Prior my order I called and I was told it will take 2~3days after the vet confirmation, its been a week and the order is not even in transit. I wasted my time calling them numerous times and everyone said different thing. The supervisor promised overnight delivery, and its been already over 2 days and it is still not even in transit. My pet has been out of med and all because I thought Chewy pharmacy was reliable. I will never ever shop here. Extremely low quality service.

It seems that every time I try to make a order something goes wrong if the order isn't damaged they take for ever to ship it

Tried to place an order for dog food. Order was placed, card charged and then placed on hold by them until I called to confirm info. This is the second time having an issue like this with chewy. Spoke to Jessica in customer service and after confirming more information than my bank requires, they then asked for an additional 4 days for a security team to review my information to come to a decision. After giving my information with my address and my credit card they need more time to review a dog food order than it takes to get a complete background check. How is this convenient in any way? Never ordering from this site again.

I’ve ordered from chewy a few times and have always had a good experience. However today is the first day I have had a bad experience. 2 bottles of liquid Liniment had leaked everywhere as well as the vetricin hoof care which is a blue dye and does not wash off easily. It’s everywhere , the handle is broken and I’ve prob lost a quarter of what I paid for. All this could have been avoided if they used some packing! Not a peanut in sight, no paper, no bubble wrap nothing . Highly disappointed. I spent over $150 and this is how they appreciate my business . Guess I’ll start buying from Jeffers, Big Ds and other places that know how to properly get your items to you without them leaking all over the box . Very unhappy . Do not recommend Chewys.

A product broke and the entire website simply stopped working when I went to write a bad review