Chewy.comReviews of chewy.com

I just want to sing the praises of Chewy.com. I contacted them via the chat feature on their website to cancel an autoship I had on file for Sccy's food. I explained that she had passed away this morning and that I had just received the latest autoship of her food and a package of Frontline+, and that I had donated those items to the Animal Rescue Leage of El Paso. Not only did Chewy.com send me a condolence e-mail which was also thanking me for donating the unused and unopened products, they also refunded the cost of the products. I guess it take a company that provides for the needs of animals to have the human touch.

Last Wednesday I had to call in an order for my animals...I have 5..they have to eat no matter what is going on around us..my best friend died that morning and I couldn't help but tell the Employee Chelsey about it while making my order..she told me how sorry she was about my friend..we continued to finish my order and again in the end she told me again how sorry she was..then on Friday Fedex dropped a box on my porch that said fresh flowers and I thought well he put that on the wrong porch but on further inspection it had my name on it..I opened it and it was a dozen yellow roses with a card from Chelsey and My Chewy Family..it made me cry..you sure don't get that kind of customer service care from any other places nowadays!! Thank you so much Chelsey and my Chewy Family for thinking about me in my time of loss ❤️🙏 Y'all are Wonderful Sincerely Robin

They have the best customer support. Always friendly and willing to help. Their product pricing is on par and even cheaper than even Walmart for most everything. What I don't like is their $49 threshold for the free shipping. Everything else is top-notch. Have used them for many years

WOW that’s all I can say. Chewy is the best company. I don’t usually write reviews but this is a very deserved compliment. First, my German shepherd got very picky in the last year and I ordered dog food on chewy because there was a large selection that are great brands. Well he didn’t like it so I called chewy to see what I could do and they refunded me immediately and had me donate the food which I did. Next, we had to make a horrible decision to let our big handsome baby boy go. He crossed the rainbow bridge which is heart breaking needless to say. So I had auto ship set up so I can chewy. They not only cancelled the auto ship but then they sent us a the most beautiful flower arrangement with their condolences. I just want to say both me and my husband were shocked and cried so hard. We got it the day after we let him go. There aren’t company’s around anymore with this type of customer service. CHEWY #1 in our world. HUGE THANK YOU!! Not only for the flowers but how wonderful everything is with chewy and how caring they are. I will continue ordering from them.

I am lost for words, with the kind, caring people at Chewy Canada. First of all, I purchased a raised bed for my large golden/lab cross, along with a subscription to receive their nutritious, tasty treats for Banjo. When I was do to receive my second or third order of treats from Chewy, I had to cancel my subscription. The caring young lady on the other end, asked if we weren’t satisfied with the past order. I explained, unfortunately, my husband is receiving cancer treatment daily, for 23 days. The drive is some distance, and gas costs are phenomenal. I’m looking for a way to cut costs. The gal was so empathetic. A week or so later, I received a sweet mug, filled with a herbal tea and a lovely card. Chewy went on and above! They didn’t have to do that. My eyes filled with tears of gratitude, when I received this. Thank you who was ever at the other end of the phone, that evening. After being told the worst for my husband, things have turned out very good. We have been blessed, and know you were a blessing on the other end of the phone. Kudos!

They have been nothing but fantastic! We ordered products for our cat and dog that didn’t work, and they refunded the full cost and asked us to donate to animal shelters, which we did. We use them for pharmaceuticals too. They are awesome.

They are one of the only companies that I utilize that blow me away with their customer service EVERY SINGLE TIME!

I have been a happy Chewy customer for many years and have always been very satisfied with the products, Autoship process and customer service. I find Autoship easy to change the date and add/subtract products. What prompts me to write this review is a recent experience with customer service. I purchased a $90 bag of dog food. Before I could use it, the vet changed the food because of a skin issue my dog was experiencing. Without hesitation, Chewy refunded my money and told me to donate the unused food to a shelter. No return needed. Love their philosophy! Love their customer service.