Chewy.comReviews of chewy.com

I am truly disappointed in this company. I had an order auto shipped for my dogs heart worm medication and we had moved before this shipment was mailed out. When I got the email I called them to tell them and I was told it would most likely be forwarded and to wait a few weeks. I called again today, I’m 10 days passed the 30 days now so now they are RECHARGING ME $75 for an order I never got and was told would most likely be forwarded! Petco was a million times better and they resent my order no problem, this company charged me double!! Everyone in my family has used them for years but if this is how it is then I think we will be using the ones with better customer service!!! Not cool Chewy!!

I have been Chewy customer for years. I moved so stopped auto deliveries until after at new address. After move went online, changed my address , resumed auto ship, double checked to make certain new address was on ship to and billing then placed the auto order. Food shipped to wrong address. Double checked website and it indeed had the new address listed as primary ship and billing address. Called , rep said first he couldn’t find me in system despite giving him all correct info. Finally found me but said couldn’t find order info. Finally found that After many “holds” and confusion on his side said he would replace order but absolutely insisted that I had somehow duped them and not changed my address until after I placed the order. This was ABSOLUTELY FALSE. In essence he accused me of lying. I repeatedly asked to speak to a manager and he refused and instead of listening just kept talking over me. Insisted I was at fault. I WAS NOT. Worst customer service I have ever encountered. Very much doubt I will get a replacement order.

I ordered 2 dog beds that were delivered to the wrong address. The customer service representative was very non-chalant about it and simply said fedex provided a picture but it is very blurry.She offered to send it again but I already waited days for the beds. I have never ordered an item and not receive it. No offer to reach out to fedex or suggestion that I do so. I opted not to have it delivered again and will use Amazon instead. Very disappointed with the representative’s attitude. She acted as if what happened is common place. I rarely use Chewy and will not use them again.

Placed an order for much needed meds for my dog. I ordered on the 13th and was notified by Chewy and FedEx that it arrived the 16th but FedEx lost the order and I called Chewy the same day. They supposedly reprocessed an "expedited" order (talked to them directly). Vet approved the reorder on the 17th (don't know why a re-approval was necessary since the vet already approved 3 days earlier". Everything was ready to go at Chewy on the 17th. On the 19th they texted and emailed asking if FedEx ever found my order. I called immediately and told them FedEx claimed they delivered it and blew me off. Chewy sat on the order another 3 days before they shipped on the 22nd and finally arrived on the 24th. The original order took 3 days from placing order to supposed delivery. The "expedited" order took 8 days. I would bet the high ratings for Chewy were for originally placed orders because they obviously don't have any kind of process for lost orders.

Purchased a prescription medication, sent original paper script from the vet. I clicked on the picture of the green box instead of the "TEAL" box. After serval days my order was rejected without explanation. When I called to ask the reason order was rejected, the customer service kept repeating I "would have send the original paper script in via snail mail, they don't accept copies." When I stated Chewy already has my original script on file via snail mail. This person would repeat "have to send in original paper script." Over and over and over. 6 month later, attempted to purchase 2nd half of prescription. After ordering, Chewy created 2 more auto-ship orders of medication 1 month apart (same medication) after sending my order. Had to call to cancel the auto-ship orders, and customer service could NOT understand what was going on.

Horrible customer service!! I placed an order for medication and right after, I got a email saying to call them and my account was disabled. I verified my info and order and was told my account would be reactivated. I still couldn't log in. I emailed them, and they told me to change my password. I did and still couldn't log in, emailed them back, and was told my account is still disabled and to call them again. Like, why do I have to call again when I already verified my info? I'm sure I'm going to call, give my info again and have my account still be disabled. Then they will probably want me to call a 3rd time, maybe a 4th and 5th time. My dog will run out of meds and I don't have time to screw around. Unfortunately, Chewy is the only place that carries the dosage of meds I need.

Garbage company. got a notice they shipped a prescription, it had the delivery date listed. Well that date came and went. So I call, turns out all they did was print the label - they never bothered to actually ship it.

This company used to be great..they no longer can even get a order in the mail. I placed my order and it was then placed on hold and after calling and verifying every possible detail they told me it would be released..they proceed to continue to place it back on hold every time. I operate a rescue and depend on these shipments..I had to cancel and take my business elsewhere. Customer service has no resolve for this issue but seems to be aware that it is happening to a lot of customers. They may want to address this before they have no customer. I’ll never shop from chewy again.