Chewy.comReviews of chewy.com

We have an auto-shipment of dog food that we have had for over 2 years. For whatever reason this time when the order was set to ship it never happened. After 3 days I called to find out why and was told sometimes something in the system triggers a hold and they need to speak to the account owner. No one had reached out to us and our bank account was still charged. When I spoke to someone they were not very helpful and couldn’t even explain why it order was held.

Ordered and received expired food. Did not even receive any kind of direct apologies about it. All I was asked was either refund or replacement. Chatting with customer service was very dry and I felt it was chatting with automated response system or something. I am just very disappointed about quality of both product and customer service.

.If it was possible, I would give chewy a 0. This past month I've had nothing but incompetent employees assisting.. I told them that I moved and they still mailed 2 different orders to 2 Old locations Where I resided. The each order I gave them the new address. And we still melt to an old residence. I had to purchase dual food at another location and I had to wait a whole week to get my dog's hot worms supplement. This does not make any sense I am furious. They even told me what the one rifle I had left. I would lose it because I'm their era that they would use up. The one that I have left over. And I told them that that wasn't right that they needed to call my vet to refill that prescription. Unfortunately, Chewy does not care about I prefer babies or us even when someone is disabled like me. They say they care but they really don't unfortunately. When they say they're sorry it doesn't cut it the damage is done.

Ordered medication for my dog on 7/7/2023 kept saying processing until 7/13/2023 preparing for shipment and then on 7/14/2023 I had to call and verify payment that was already taking out my account then they cancelled order said I could reorder money should be back on card by 7/19/2023 My dog needed his medicine Monday 7/10/2023 But no I had to call and now wait chewy is a damn scam I wouldn't let my worst enemy get meds from them.

WARNING!!!! Ordered a medication I needed immediately for sick kittens and after several blatant lies including "will ship it overnight because it has taken so long", finally arrived 11 days later. UPDATE: gave them a second chance, same thing...."we'll overnight it" hahaha, no, just more lies. DON'T USE CHEWY PHARMACY, YOU'VE BEEN WARNED!!!

Don’t bother making an online order. You will just end up having to redo the whole thing by phone. The “customer service” reps are rude and treat you like you owe them something. Just order from Amazon. They have all the same stuff and are cheaper anyway.

Am I the only one or has Chewy made accessing their promotions almost impossible using vague and confusing language? I was on the phone with 2 different customer service reps asking how to quality for the "GETMORE promo" and they both acted like they were totally clueless how the promotion worked. They weren't so certain what items qualified. All I got was mumbling nonsense and "I think this..." and "I think that...." I was not amused one bit! 🤬 I think I'm done with Chewy. Their loss because we spent a small fortune on Chewy.com every month! #chewy #chewysucks #byechewy

I will never use Chewy again. I ordered Nexguard for my dogs on July 1st. The system said that my Vet hadn't responded with a prescription. I called my Vet on the 6th and they had sent it twice and sent at 2pm for the 3rd time. Today, the 8th, Chewy claimed they had no idea why their pharmacist had not opened any of the emails in que. They researched it and my Vet had emailed them 10 times on the 6th with other prescriptions and none of those emails had been opened. Now since it's Saturday, they cannot ship it out because their policy is to verify the prescription and my Vet's office is closed. Also they don't ship on Saturday. As of now it looks like if the Pharmacist feels like working next week, we should receive the Nexguard by the 14th. They received the payment on the 1st. Obviously, this is my 1st and last interaction with Chewy!