Chewy.comReviews of chewy.com

Chewy is the best of the best! I just started ordering the heart guard and I didn't realize the steps to approve it and get it shipped was a little longer than I anticipated so I got my veterinarian to call in the prescription early on a Monday and y'all I'll tell you chewy worked with me every step of the way to get this shipped to me THE SAME DAY and it normally take 3-5 days. I never ask for next day delivery but they expedited my order , at no charge, and i had the heart guard the next day! Now how many companies do u know that will do this for their customers? Kudos to Chewy! Y'all are the best!!!!

I have never had an issue with Chewy. Every order that I've ever received has always been exactly as described on the website. Their delivery is fast and their customer service is impeccable. I recently had an issue with a case of wet cat food. They replaced it without question. Don't judge a book by one experience. I've been using them for many many years and I know of many people who have been using them and have nothing but high regard for chewy.

I am a new customer to Chewy and when I called customer service I got a warm welcoming voice .I ordered something on impulse for my elderly dog and realized he won't use it.I didn't know how to cancel this item or if it could be cancelled.The customer service rep was so helpful and helped to resolve my issue.Other companies should follow Chewy's excellent customer service.They really seem to care about your needs and concerns.I will be a continuing customer with them.Thank you to my Vet who recommended using them.

I have recently started ordering from Chewy to buy an assortment of products for my cat. I have never had an issue when I have ordered from them. The packaged come in great pristine condition and in a timely manner. In fact, recently I ordered a large amount of items but I put the wrong address. When I called the customer service line a woman by the name of Tiffany was my rep. She delivered an excellent customer service experience. She was polite and personable, going out of her way to help me sort the issue out and resolved the issue efficiently. I was very satisfied with the solution and will continue to order form Chewy.

I recently cancelled all my autoships with Chewy, due to my dog passing away. Chewy sent me a condolence flower arrangement. Locally delivered. It was such a nice gesture and my husband and I really appreciate it. Thank you, Chewy for this kindness and all the great service over the years.

I have always been a Chewy fan, the auto ship cat food, medicine, and cat litter is very helpful. However, recently my account was hacked and I called into their customer support line for assistance. The agent not only fixed everything, he even went in to make sure nothing was ordered and let me know the tech team would be double checking everything to make sure secure. He heard my frustration and took the hacking personal. It was such a relief to go through the account, cancel false order, and make sure I had full control again. Also, the birthday/gotcha day cards are very appreciated!

Chewy is an A+ pet supply company. Recently, I adopted a rescue dog and needed help with dog food selection for a dog with an unknown past. The Chewy representatives with whom I spoke were extremely knowledgeable, professional, and efficient. I received my order in two days and there was even a welcome gift included in the box! This is a corporation with heart! ❤️ I have used them for years and will continue as a highly satisfied customer.

Five stars all the way! Chewy's customer service has always been top-notch, with representatives who are both knowledgeable and genuinely kind. But when my dog passed away, they showed just how exceptional and compassionate they really are. A beautiful, thoughtful gift arrived along with a truly meaningful condolence card. It was such a caring gesture during a hard time—a beautiful gift from a beautiful company. Thank you, Chewy, for always being there for us.