Chewy.comReviews of chewy.com

I like the phone support the actual person talk the food is usually delivered by the time said and like seeing our two Doggies Really EnJoy the Jolly Joint seem made difference Only trouble having especially this past year year in half is the email I'm on samsung galaxy a7 lite tablet and a13 phone when go back to either email to check OrderHistory say no previous orders and have two that come and AutoShip says empty when have two items shipped twice monthly every eight weeks

They did it again! I was due to receive meds in my autoship when I got an email ON THE DAY it was to ship out saying they were out of stock and had no idea when they would get more. What am I supposed to do now? I have four pills left! This would have been really good to know just as soon as they knew they were out of stock so I could look elsewhere - NOT AT THE LAST MINUTE! What is the point of autoship if you can't rely on them to actually ship it?? They have done this to me before with pet food where they discontinue the item or they're out of stock, and you don't find out about it until the day it's due to ship out and you're left scrambling. ☹️

I love chewy. However. Almost every time I order I recieve my items damaged and sometimes missing things. It seems that even though their prices are cheaper and they ship quickly.. they do not employ the greatest packers. I will say that when I reach out to chewy to rectify their issue they promptly fix it. But I shouldn't have to do this every month.

i just want to know is this authentic or a scammer

Chewy's has a good selection and their customer service is usually pretty good. But more often than not, there are issues with getting what I ordered on time. I recently ordered a dog pool, and their website says it should be here today, July 7th. The FedEx tracker says they still haven't received the package. Chewy's customer service rep said that means the package must have been lost by FedEx and they will get a new pool shipped out (which is out of stock so who knows when I'll get that). This isn't the first time this has happened, and it's getting a bit frustrating. They just keep blaming FedEx, but at this point I'm not sure who is in the wrong.

I received a sample of DELECTABLES SQUEEZE UP WITH TUNA & SALMON for cats In the mail despite the fact that i have a dog. My dog seemed to enjoy it still, and licked up the sample

Shipping s slow- ordered Mon. Shipped Wed, arriving Fri? That’s 5 days I was without so I had to go buy local. My fault -but don’t say I’ll receive in 1-3 days then it Ships on Day 3. Why I use Amazon when possible.

Chewy is a good site for a variety of pet products, however, as a long-time customer, there are some repeat issues I have found over the course of several years. First, I get that saving packaging is a priority and items are shipped (as much as possible) in one box. But, 3 times I have had to contact customer service re: packing liquid items (vitamin supplements, animal spray, etc.) at the bottom of an order, then placing 50+ lbs. of food on top. Result: crushed or leaked product. The last time product leaked all over the box bottom, I contacted Chewy. Instead of sending the promised replacement item, I got a 25 lb. of feed (that was part of the 3 item Autoship =Two 25 lb. bags of feed & fly spray ). I didn't bother contacting customer service for that error again, as I assumed I was pretty clear on the point that the fly spray had been crushed, and leaked. Too much of a hassle. I cancelled the fly spray as part of the auto ship and added random hamster treats just to meet the $49 free shipping requirement😀 )I also believe that accounts which have too many return complaints gets flagged, since with the last incorrect order, I was told to send a picture of the item in question, which I did. When another wrong item was shipped last order, I contacted customer service to have correct item sent (which was-promptly-to Chewy's credit). Received a Chewy order yesterday, thinking it was the ONLY Autoship I have set up. Wrong. It was 2 items from the last order I placed (where incorrect item shipped). I DID NOT set these items up for Autoship, as I wasn't planning on purchasing them again. I suspect the CSR did when I contacted Chewy about wrong product, as it was set up to ship exactly six weeks from original CSR contact (via messaging) in May 2023. Needless to say, my bank account got dinged for the charges, and now I have product I really have no need for. My fault for not checking Autoship, but as I knew I only have one, I didn't feel the need to.