Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 425 reviews with 2 stars · Clear filters
Nina
Misleading promos often. Even their page will display a different amount before you checkout. Then the price changes. Whoever said they have good customer service is wrong. They are nice but don’t do anything do actually resolve anything.
HIram B.
Very bad pharmacy experience. I needed meds for my two dogs immediately as they had Coccidia parasite. They should have told me they they do not do expedited shipment of less than 3 days, and no shipments on the weekend. Had I known this, I would have gone elsewhere to get my prescription refilled. It ended up taking 5 days to get my prescription refill, which meant I ran out of their medicine for over 2 days, and the Coccidia returned in full force and I had to go back to the emergency veterinarian, which is a very expensive process. My sense was that they really did not care about me or my dogs. I will not give them my business anymore and would not recommend them.
annak
I've been a Chewy customer for years. I've always found the customer service to be great. They always are generous in resolving issues by shipping extra food and such. Unfortunately, their delivery times have gone from prompt to whatever. Fedex is the problem. Constant delays. Looks like reviews for other carriers are equally poor. In the future I'll be shopping elsewhere. This is a good reason to return to brick and mortar stores.
Jennifer H.
I am so disappointed about the shipping wait time. The last 2 times I ordered from Chewy it took longer to ship. This last time it will 6 days. I need the hay right now for my Guinea pig. What happened to the speedy service?? They used to be known for. Also the prices have skyrocketed! 😞😞
Dick F.
I used to order a lot from Chewy but got tired of the endless web marketing and account sign in games. Companies should decide if they're in business to sell product and make money or play internet marketing games. I just tried to order as a guest and use PayPal to pay. That's all the info they need to know including shipping addy but it recognized my name and insisted that I sign in, where upon I abandoned the order and their chance to make money. Each account on the internet is yet another exposure of your info and yet another opportunity for ID theft. Therefore I do business and pay with PayPal only or I just go and buy elsewhere.
Tammy B.
I unfortunately have to leave only a 2 star review. Only reason it's not a 1 star is because they have excellent customer service. They use FedEx as a courier service, and FedEx does not deliver to apartment buildings. They outright refuse and will hold your parcels hostage for days, and lie and state "we attempted to deliver", but they never did. You can provide a buzz code all you want, but, they refuse to even try. Ordering from Chewy was supposed to be convenient but, so far, because of FedEx, has been an awful experience.
Craig M.
Between "FedUp" delivery (I had to pick up at Hub finally) and Chewy's various Customer Service conflicting explanations, not a good experience with this $500.00 purchase.
Alicia McNamara G.
I buy Dr Esley cat litter which contains a dollar coupon in each bag. I sent the coupons back to chewy and they refuse to honor them.
