Chewy.comReviews of chewy.com

I had autoship setup for cat stuff which includes food, litter, and of course snacks. I don't understand why for over a year they continue to put snacks in a box inside of another bigger box full of either litter or large amounts of food. Needless to say I had over a dozen containers of snacks broken and all they kept saying was just donate it and we'll give you a refund. You can't donate something that's busted open. Their process of telling you to donate just allows them to write off all of their damages so they don't care and they don't improve. In addition to that they decided that when everything started shrinking in size that they would change my auto-ship to a different brand and product that cost $7 more than sticking with the same brand in product that shrunk for the original price. Please tell me in what world that is okay without approval from the person who purchased. Everything is getting out of hand with no one taking the responsibility of the problems of these services. They don't actually guarantee that anything makes it there on time and they certainly don't make sure it shows up in one piece. They are one of a growing amount of companies that don't care about their customers or their experiences. They definitely don't care about your pets.

Jerks! They believe they are gods and can just slap away your pitiful attempt at continued efforts to try to spend money on their website. My friend didn’t know you couldn’t use multiple visa gift cards on chewy.com so they attempted to try to still get the money to me through buying two separate chewy egiftcards, because they couldn’t combine them for one bigger egiftcard amount. They then had to deal with processing or delays and not being allowed to complete the process unless they called several times. Then they had to complete multiple verify identity links and processes!!! They made several calls, spent a lot of time on the phone, and tried to help things go through. Only to get an email saying the order was cancelled with no reason why. Then chat today says oh they’ll have to call again to see why it was cancelled. Seriously?!? Why? It’s not like the fund will magically appear back on card in enough time to complete the sale in enough time to buy the items that are on limited sale timeframe!!!!!!!!!

Chewy charge my checking account without having authorization for the medication from my veterinarian. I had called Chewy a month ago to advise them that certain guidelines needed to be met, and I would let them know when they were met Chewy took it upon themselves to charge me for medication that was not approved and obviously not received This is not a good business practice

They decided to charge a 79.00 fee to use their services by the 27th of July. I only do 2 deliveries a year, so I cancelled my autoship and deleted my card on the 23rd. They went ahead and deducted my bank account on the 25th 79.00, putting me into the negative as I could not afford that at this time and they did NOT have my permission. They're a greedy company. I will NEVER do buisness with again. I recommend the same for you.

I tried joining Chewy.com. The site wouldn't except any card i tried to add. In Chat, they couldn't help and 2 people disconnected our chat cause I wasn't typing fast enough. So I called the 800 number and no better help there. They keep getting an oops on my card, said to contact my bank, after I tried 3 different cards so 3 different banks which again, all cards are fine. They would ot e en except the fact, their site was messing up. Sorry, but I can't deal with idiot for very long. I don't trust the site. Very unprofessional incompetent people there. Very sorry I wasted over an hour on this. So, that's my experience with Chewy.com

Unfortunately, I have to leave an updated review for Chewy. After being a long time customer since 2014, I guess that doesn’t matter to Chewy after tonight’s experience. First of all, they send out bait and switch emails which offer discounts on certain products which aren’t as clear as a bell. I go ahead and place my order for the items that I actually needed( without stock piling for the discount)and requested an itemized receipt for my Purina Pro Plan Club for points. The customer service rep refused to just provide an itemized receipt for the bag of dog food. I escalated it to a supervisor who also refused. Prices have gone up and customer service has gone down.

It took literally months to get the prescription for my dogs actually shipped. They sent me a reminder email to reorder. My puppy gained a few pounds, imagine that, a puppy growing and gaining more than 2 lbs, and now i have to go through the whole damn thing again

Good luck with FedEx they have been scheduled seven times by chewy to pick up a return package and they never showed up