Chewy.comReviews of chewy.com

I have had nothing but great service from Chewy! Their return policy is great and they will fix anything not up to your expectations.

Chewy's customer service is absolutely phenomenal. I've ordered from them a number of times and never had an issue until recently. During my last order a few items were missing when the package arrived. When I called to report the issue, the phone was answered immediately by an agent without any automated system whatsoever. That call took all of five minutes and they were kind enough to overnight the missing items at no charge. I later posted a bad review on their site for several of the products I had purchased that simply were not as effective as they claimed. Chewy soon after contacted me via email apologizing for the dissatisfaction and initiated a full refund that I neither requested nor expected. While the prices are slightly higher, and the inconvenience of having to wait for shipping is a little annoying, the customer service is incredible; almost completely unheard of in this day and age. For that reason, I'll be ordering all of my pet products with them from this point forward.

We have two pitties and live about 30 plus minutes from a decent pet store. Prices at our local pet supply store are high. Chewy saves us time and money. Plus Chewy sells hard to find items, medications, foods for dogs with food allergies. Prices are good and all of our orders arrive in 2 days! We don't even get most Amazon packages in 2 days. Last week we lost our 13 year old pit mix. Chewy sent us the sweetest care package including a rock with our dogs name on it. Thank you, Chewy! Keep up the good work and you'll have a customer for life with us.

Chewy was very sympathetic to me losing my baby boy Henry. They refunded a recently received unopened very expensive medication. Told me to not worry about sending back & then I received a bouquet of flowers & very kind letter of my loss. I would recommend chewy very thankful for their support & understanding in a very difficult time. Truly meaningful to feel like they understood how heartbroken I am. I am planning to donate the medication to my vet or shelter if they will take. Thank you chewy for caring about my baby & me.

If you told me that a live customer service representative for a large company would pick up on the first ring, I would have thought that you were crazy! This has happened any time I've called CHEWY. Sadly, my GSD is seriously ill & I called CHEWY to return his last automatic food shipment. Tommie (Tomasa) in Arlington TX could not have been nicer or more efficient. She cancelled my monthly shipment, issued a refund & asked me to donate the unopened food to the Denver Dumb Friends League. This level of efficient & compassionate customer service inspires life long loyalty in me.

I recently had to euthanize one of my dogs and needed to cancel food and medicine subscriptions on chewy.com. They were so gracious in allowing me to be refunded and for one particularly expensive supplement, which was unopened, they asked me to simply donate it to a dog in need rather than ship it back. How nice. The crowning jewel was coming home to a bouquet of flowers from Chewy with a sweet note about my pet loss. That is over and above customer service. It was a very touching gesture. It meant so much. Definitely created even more loyalty for me. Thank you, Chewy!

I have used Chewy for my dogs for over 7 years and have never had a bad experience. Such a reliable and quality company! I recently lost my last dog, Duke, and they insisted on refunding the food I hadn’t used. They then sent me a bouquet of flowers a few days later! This company knows how to care for it’s customers!!

I recommend Chewy, they were so kind when my dog passed away, they send me flowers and everything that I ordered came the following day, they credit my account back. It touched my heart and I always use Chewy.