Chewy.comReviews of chewy.com

This company doesn’t care about real customers They give $20 off to a new customer who probably only gonna purchase one time. I purchase 4 hand feedings formulas whit my daughter debit card and they never send it They tell me that it was not my card so they won’t be able to send it. Knowing that my address and the debit card address was the same. Never again. but things happen for a reason though I search around and Walmart. Give me one day shipping not three days to arrive.. So if you looking to purchase Hand feeding formula for parrots This place is not the one you need to purchase from.

Sent prescription after I called and they said I could send email. Now they can't find my prescription that I overnight shipped with usps with tracking number and information. Just sucks to do everything I'm required to and now it's back to the vet to get another prescription do maybe I'll get my dogs medicine in a few weeks .

What a terrible overpriced website, with horrible customer service! There was “something” wrong with my order and they demanded I call them, not write, but call them if I wanted to get it. Sounds very much like a scam to me. No mention of what the “problem” was so yeah, I cancelled the order and proceeded to find all of the items cheaper at Walmart, Sam’s Club, and just about every other site I looked at.

I didn’t receive my order of dog food for today. Marked to be delivered, but not done as promised. Bad service, I’ll never use them again. Nota good experience, now my poor dog out of food. Should have used door dash, buyer beware!!

Horrible service for px diet: Chewy had a px for my dog's food that Ive been ordering for almost 2 years. There was no need for a Dr. due to their days off. I can't upload it on their website as I get an error message every time. I've made multiple calls and sent a email. I've wasted time on hold several times. This has been going on for 3 days. I'm out of food and out of patience! Would suggest going to a new source if you need a px diet!

Have been placing orders for years, and auto ship orders too. Using the same card acct. All of a sudden yesterday, they "flagged" my card because I added a new address of a local rescue...due to their "recent increase of fraudulent activity" on their part. Won't order ANYTHING else from CHEWY

Promotions for buy 2 get 1 free if you used the promo code. I followed instructions….ordered 2 each of three separate items expecting to get a free item (as advertised) on each order. Did not receive the free item. Called but was given some song and dance. Bottom line is this company practices false advertising. Stay clear. Plus their prices are not that great.

I was ordering prescription meds for my dog. Chewy website showed I had items in my cart, but when I tried to check out it said my cart was empty. Tried repeatedly doing all the shut downs, cleared cache... Today after a couple of tries, I finally access my cart just to be told prices on items in my cart had increased. That explains why I couldn't place the order. That's so underhanded!