Chewy.comReviews of chewy.com

I love Chewy. My AutoShip for Haley‘s prescription didn’t come last week. I was so caught up in work that I didn’t realize it was late until I ran out of her meds today. I called Chewy and not only did she take the shipping charge off she gave me another discount plus she reminded me I had a $30 gift card which she also applied. Anyway, it all brought Haley‘s $50 prescription down to $16. That’s why I keep ordering my pets’ food, medicine and other needs from Chewy. They are awesome!

I have ordered from Chewy before with good experiences. But I’m writing this review because I was hacked yesterday and the hacker tried to buy expensive dog food under my Chewy account. I contacted them after I received a suspicious email, but their system had already flagged the purchase as suspicious and they went above and beyond to help me. I really appreciate the awesome customer service!

We had our dog on auto delivery for her anxiety medicine. She passed away on Father's Day and we received flowers from Chewy immediately. I was stunned! They also refunded me for the most recent auto ship that we hadn't even had the chance to open yet. Their customer service was kind, helpful and supportive. I will choose chewy forever and ever.

We recently lost our beloved dog very suddenly. He was on a special diet that required prescription food. We called to see if we could return our pet’s food for credit, etc. Christopher and the Chewy family were so caring and heartfelt about our loss, and advised us on refund etc., and advised us to donate the food. A week later, we received a beautiful token in the mail as a remembrance of our dog from Chewy, along with a heartfelt card. Such a kind gesture, that just touched our hearts. Thank you so much for caring.

Chewy is the best online company I have ever dealt with. I use it for Batman (cat) as well as Ava & Elle (Siberian Huskies). If there is an issue a simple phone call fixes it. Their employees are professional, kind and caring. I don't remember how I became aware of the company, but they have been SO helpful. George and Myrtle

I had ordered some medications for my elderly dog and sadly before the shipment arrived my dear friend had passed. I called Chewy to see if it was possible to cancel the order and the reaction from the team is something I've never experience before. The team was so caring and heartfelt about my loss, they rushed me through the return and helped get everything refunded immediately. A week later, totally unexpected, I received a small token in the mail as a remembrance of my dog from Chewy, along with a heartfelt card. It's not something you want to experience, but Chewy truly knows how pet owners feel. Customer for life.

I accidentally created an autoship of shampoo and bath products for my puppy. Upon receiving the 3rd shipment, I called into customer service to cancel. The phone was answered very quickly. The agent located my account and cancelled the future autoships. She then asked if I needed all the product and created a return label so I could return the unused items. It was above and beyond and unexpected (in a good way). I will be a return customer knowing that they really do care and have a customer-first store front online. Thank you Chewy for restoring some of my faith in the customer service experience.

It was very kind of the Chewy Company to send us flowers when our beloved dog passed away recently. Thank you so much Chewy, it is greatly appreciated. Knowing others care helps...