Chewy.comReviews of chewy.com

When I try and purchase medicine and food - it usually populates the wrong vet - and I have to call in and get them to input the correct vet -When I called in, I told them to use a different card, and they used the wrong card.

Worst company, every order I ever place there's always an issue. Call the company one person says oh just need to verify everything, still no change I'm order states call again someone tells you oh everything is fine you order will ship later today. Call again 24 hours later order is canceled there's an issue they can't send it I have received so many reasons your username isn't your name so it got red flagged, the promos codes they give they will give you...can't use red flags the account

I have really been happy with chewy up till now I have to get a prescription medication for my cat and it has been super smooth sailing. Then today I go to log into order his cat food and I get this block up. I’m hoping I can send you a screenshot, basically saying they want to track me and what I’m doing so they can provide me better advertising. I have block tracking on my phone. I don’t have an issue with that if I could ask out of it and continue to the site place my order. But it will not allow me to do so so you have 100% lost all my business now this is absolutely ridiculous that I cannot order product simply because I do not want you to track my activities online. !!! I encourage all people to check their phone tracking turn it off and not allow websites to simply truck you because they want to!! Disappointed beyond! I guess PetSmart gets all my business now! I will be placing this review everywhere I can and where it allows me to post the picture of what you’re doing I will do that as well!

Purchased a 14in. The Virtually Indestructible Ball Dog Toy, Color Varies. Within 2 to 3 weeks it started coming apart at the seam.

This company does not return customer contacts about defective animal food and does not honor the guarantee of satisfaction. They have been selling me cat food that makes my animals sick over and over again and do not even return a message or a phone call about the product. Take your business elsewhere.

Flies hovering over the table. Front entrance was absolutely nasty. Wil not return to this place.

I have ordered for years from Chewy and have spent more than the average. Not until recently, after speaking with several managers and employees (managers Rio, and Dante) that I am unable to resolve issues. According to these individuals, there are “internal errors” and because of this, I have to go out of my way to return the item. The $6 item that is in dispute is something I would not order at least by itself, because of its cost. In their internal system, one can see it was supposed to come with tuna. However, it did not. I actually canceled it but did not cancel the tuna. The tuna was never shipped to me. For any items ordered that are at least $50 worth of merchandise, shipping is free. It is obvious that their system or employees cannot comprehend that there was a problem on their side. I assume they want to make extra money by making it as difficult as possible for me to return items instead of realizing it was their mistake and taking a $6 loss. I assume that they are making this difficult because, in my previous order, I had ordered items that were supposed to be a “Pate” and not “gravy.” I had received “gravy” cans of cat food and planned to return them. I waited for a box that they were supposed to send to me. However, it took over a week to get to my home. By this time, I just used the product. Now it appears I will have to drive to a post office just to return the item in order to receive my money back into my account. Apparently, they were supposed to have fed ex pick it up but never did. If this happens again, I will have to order elsewhere. This type of service is not worth saving a few bucks in the long run.

Since this company was bought about it's had a serious nose dive decline in customer service. Prior to 2021 this was such a reputable company. Now, everytime I order something I'm sent the order at the wrong time (auto-ship) or the order is doubled when I did not order 2 bags of dog food! Today, I was adding items to my cart and left computer for a couple of hours and come back to an email that my order had been submitted and would ship. What? I go back to the computer screen that's still on the Chewy's website and items are still in cart and it NOT in check out yet. Where did they get this from? Then I have to contact customer service and go thru a long wait to have the problem resolved. This company has become a bit of a scam.