Chewy.comReviews of chewy.com

I've used Chewy for years. I had challenges that they helped me figure out easily and compassionately. I highly recommend this company.

We run a boarding business. We order a lot of product from Chewy. We always get our merchandise quickly at our orders filled properly. The quality of each order has been great! When we lost our boxer Malcom, Chewy Customer Service wrote us a nice letter, letting us know that they were very sorry for a loss. we have even received flowers from them for dogs that we have lost prior. We love Chewy!

I called 2 months after receiving my order about 2 vials of frontline being empty-Stacy said this probably happened during shipping with large cat litter boxes and is sending me a replacement package! This company is not only user friendly, it is also accountable! Thank you!

If More than 5 Stars could be given, that would be the case. Chewy Has to be The Best Company in America! 💯 Reliable. Excellent Customer Service. If, unhappy with an order, Or if, For Whatever Reason, What has been ordered does Not work out for You, Chewy Refunds Your Money and Or gives You a Replacement, No questions asked! And You can expect Delivery of What You ordered within 24 Hours, or in just a couple of Days, instead of having to wait Weeks for it. Chewy is Always Both Dependable, And Reliable. When Chewy Found out that my German Shepherd has Health issues, they sent Her a Little Stuffed Brown Bear that squeaks!! Which She Loves, and carries in Her mouth all The time! Who does That! "Chewy"

Chewy shows what real customer service should be. A live person answers the phone every time I call, even if I call in the middle of the night. One time the FedEx driver left a Chewy box on the porch and the dogs tore into it destroyed or ate everything inside — when I called to see if i could get a note added for the driver to put it in the parcel basket we have just for this purpose, Chewy sent a whole new box with replacements in it. When I reviewed some food that my dog loved but I thought smelled horrible, they refunded my money. I tried every which way to give it back, but they wouldn’t have it. They have called to help me choose substitute items when my autoship items are unavailable. They have addressed everything I have ever called about in a cheerful, helpful manner. I wish other companies could learn by this example.

We’ve used Chewy for different things for different dogs for many years. They really are the most caring company. I have never gotten a rude or disinterested representative. Every representative I have spoken to has gone above and beyond to resolve my issue. The woman I spoke with yesterday was so kind as I explained we just had to say goodbye one of our sweet dogs. I wanted to see if we could return the unopened bag of his food. We can’t because it’s prescription but she credited our account a full refund. We will donate the food to the rescue we work with. I was just telling my mom how wonderful Chewy is when I got home to a lovely bouquet of flowers with their sympathies. How kind and thoughtful. We want you to know how much we appreciate you guys. Thank you.

Absolutely love Chewy. Fast shipping and great customer service. I had an issue with a dog car seat and they refunded me no questions asked. Highly recommend shopping with them.

I recently left a review on the Chewy site for a cat tree that was showing wear after only three months of light use. Without asking, I was contact by them with the offer of a return and refund. I was not interested in returning a big bulky item but said if I was given a credit to buy replacement parts from the company then I would be satisfied. I immediately received a credit! 100% satisfied with the result.