Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Joni
Chewy has been absolutely amazing. I’ve been ordering them for a little while with no issues at all. I called chewy to cancel my monthly order. No problems. Then amazing to me….. a received a beautiful bouquet of flowers from Chewy. I have never had a company be so wonderful and truly caring. Chewy-that meant so much to our family. Thank you!!
Joyanne
Chewy.com is the best! They have a great selection of products and have reimbursed me several times if my cat didn't like something. The customer service is always friendly and helpful. I don't normally bother to write positive reviews about places,but chewy is so wonderful that I had to. :)
Christine G.
I can’t say enough positive things about Chewy. They make the ordering process easy (even when Rx is a factor). The deliveries are prompt and we’ll packaged. There is no shipping and handling fee. When our pet needed to be put down we had just received $300 worth of food and medication. Chewy put through a credit on our credit card with no hassle and sincere sympathy for our loss. We didn’t even need to return the product. We were able to donate them to a shelter. Finally, we received flowers from Chewy and a condolence card. How awesome is that? Whoever is running this company knows how to treat and keep lifelong customers. Way to go Chewy!
Carmen Nance G.
I recently placed a CHEWY order with Bianca. She asked about my cats by name. I told her Calypso was no longer with us. Yesterday I received a dozen long stemmed roses from CHEWY with a sympathy card. Who seriously has such good customer service? I've always been impressed by Chewy's service and efficiency. And Bianca raved about them as an employer. CHEWY is an example of a great business model. I'm a customer for life.
Cayla C.
Chewy has always had really great customer service in my experience. 4 years ago I ordered a leash and harness, but the leash was not in the package I received even though both items were marked as delivered. After sending a quick message about the mix-up, they shipped me the leash- no questions asked. More recently, I ordered a harness that was too large. Since there wasn't a smaller size available, I sent a message requesting a refund and within maybe 1 to 2 hours the refund was being processed. They also emailed directions on how to donate the harness to a shelter. Chewy is now my go to for pet supplies (unless I can find the exact same product for a better price in store) and I would recommend them to anyone.
Ashley D.
My dog that I had for 15 years recently passed away. I had her before my husband and kids, when I was single and in my early 20s, losing her has been so hard. She was the greatest dog in the world. I messaged Chewy asking if there is a way to put a date of her passing away to kind of memorialize her because i did not want to delete her from my pets. They were very responsive and told me there is a way to do that and made it happen but then a week later i received a dozen sunflowers from Chewys customer service to my door. Never knew a company to be so compassionate to their customers and their pets. Thank you so much ♡ our vet for all those years didn't even send us anything.
Lisa P.
I have always been impressed with the outstanding kindness and professionalism of Chewy employees, but I can't praise this company enough with the compassionate and generous way I was treated with the recent and sudden passing of my cat, Josephine. They went over and beyond what I would expect from any company, and I am grateful such a company still exists in our society. I would recommend them (and have) to anyone who has pets.
Jennifer Lisa V.
Chewy is such an amazing company! I have been buying from them for four years. The packages come fast, the prescriptions are filled without my having to call the vet, refunds are proceeds easily for mistakes (usually mine). I have gotten food, prescriptions, dog beds, toys, crates, toys, and snacks from them. They have chat service always available and a vet you can talk to. I have bought from lots of pet food companies in the past and none compare to Chewy!!! I tell all my pet owning friends to shop at Chewy. Such a wonderful company.
