Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Danette Z.
The customer service representatives are amazing ambassadors for the company. On July 20 I lost my beautiful Maltese. When I spoke to Kimberly and told her to please discontinue AutoShip, she was genuinely consoling me like a friend. Two days later beautiful bouquet and beautiful card arrived. Five stars are not enough to describe this company!
G
I always receive excellent customer service. The call center is courteous, kind and professional. I have several cats and ordering from Chewy minimizes the need to go with overpriced products in store chains.
joce
We have used Chewy for many years, we recently purchased food for one of our pups and he wouldn’t eat it. When I called to see if I could return and unopened box, One of the first things Tiana the rep asked was how my dogs were doing. I informed her that one of my boys passed over the rainbow bridge and I was heartbroken. She let me know they were there to talk to if I needed to, she updated the system to no longer receive personalized recommendations for Tonka, refunded the cost of the food and asked me to donate to a shelter. Yesterday evening I received a flower arrangement with condolences from Tiana and the team at chewy. What company does this? Remarkable customer service.
Daniel D.
The service is great. They stock a huge selection and ship it really promptly. The whole experience is really well done. Their customer service is also amazing. I wanted to return some food because my cat passed away before the shipment arrived and they immediately refunded me and said we could just donate it all to a shelter, which is such a fantastic response.
Emily O.
Chewy.com is the real deal. I have an auto-ship subscription for one of my dog’s Hills Diet meals and it always arrives quickly (within about 3 days of ship date) and right on time. Chewy.com could seriously rival Amazon delivery efficiency! Chewy also showed that they are a class act when they accepted my boyfriend’s unopened orders after his dog passed. That made me an immediate fan. :)
Lynn S.
Such a wonderful, caring company with such marvelous customer service. Yesterday was the worst day of the year for us. When I notified Chewy that we would no longer be needing their services, the rep was so very understanding and assured me that my account would be cancelled and to donate the food. Today I received a beautiful bouquet from them!!! What company does that?!?! Best experience from a sad, sad day.
Terry
Chewy has an outstanding customer service that cares about their customers and their pets. Our dog passed and we failed to cancel our next order, chewy refunded and sent flowers in sympathy.
Stefanie L.
Chewy is the best website around. They have a huge selection, their prices are great & they deliver the next day usually...thanks Chewy.com!
