Chewy.comReviews of chewy.com

Had to verify my identify multiple times just to get cat litter/food. I used to order packages for relatives who aren't computer savvy using separate accounts, so I must have been flagged. It was implied by the representative I spoke to on the phone that I was using the same promotional codes multiple times which is demonstrably false and I resent the sly accusation. Hello, local pet shops!

THEY SHOULD BE LOCKED UP Iam spending all day writing this because they do not deserve anymore of myu time. Three times in a row I ordered blue buffalo dog food for my service animal. Three times they said it was gonna be delivered. Three days goes by I'm still haven't recived it. I have went above and beyond for these BUMS. this company's garbage.

I order Zukes training treats which I use to administer my dog's medication. They are supposed to be soft. My last few orders from Chewy contained packages where the treats were rock hard. After numerous complaints to Chewy, the problem has not been rectified. I even gave them the product lot number of the hard treats. When they sent me replacements, you guessed it, they were the same defective lot.

Ordered some supplies for a cat I adopted and a few days later they cancelled my order. I called and they said I had to supply proof of ID (address, name, etc). Fine. Did that and reordered. I even used their chat to confirm they have everything. They say yes. A few more days and the order is still pending shipping so I contact them again and am told it is still waiting for verification but there was nothing I could do to help (completely waiting on their end). My order was just cancelled a couple days ago. I’m done. I tried to move away from Amazon but there’s obviously some serious problems on their back end.

Despite an email address to emai a copy of an Rx, in a follow look-see at my account says "date filled 8/12/2023" After some confusion long call customer service said i will transfered to the pharmacy, who told me that emailing was wrong. Why no email letting me know a physical copy is required before they fill it small print says it won't be filled until then. Take a lesson from Amazon for clear sire navigation and communication.

My dog is very sick and I am unable to order medication. My order was canceled and no reason was provided. The also save your address even when you do not order anything which is a privacy violation. They then begin sending you marketing mail that you do not have time to manage.

Don’t believe the money back guarantee. From them nor Instinct pet foods. I have been trying to get someone to listen to me for months. No refund. I barely even get a response. Months later they asked me to send back unused portion. Like I need to hang onto food that makes my pet sick forever waiting for them. They both lie:

Save your self major grief if you need pet meds, go elsewhere. Chewy is a nightmare ordering and shipping meds out. NEVER AGAIN !!!!!