Chewy.comReviews of chewy.com

I know we ALL deal with a LOT of companies in our daily lives but I have GOT to let you all know about dealing with Chewy. I ordered Drake a pet ramp from them about 3 weeks ago, to help him get into the back of our Ford Escape. Of course his liver disease started to overwhelm him and he passed away. So I called and told a WONDERFUL young lady named Dailyn at Chewy, to see if I could return the pet ramp. I think she was crying before we got 15 seconds into the conversation. She had to be one of the SWEETEST people I have dealt with during this time. She not only said she would give me credit for the purchase, she said just donate the ramp to Animal Services, which I DEFINITELY will be doing,in her honor. Now here is where TOTAL CLASS steps in. Betty and I JUST received a BEAUTIFUL bouquet of flowers from Dailyn and the staff at Chewy for losing Drake. This has given me SO MUCH faith in mankind at this tough time we are going thru. So I am not being a spokesman for Chewy, I am just telling you our story. And I KNOW, Drakie, is smiling down from heaven as I cry myself writing this. Maybe one day, but right now, I just do not foresee getting another dog. It is just TOO painful!!. Thank each of you for letting me share our story with you. Good Bless you all and all of your Furbabies.

I've ordered from Chewy for several years now and I've always been happy with the service and items. I've ordered everything from treats to shampoo to medication. Recently my little fur baby of 14 years passed and Chewy was more than kind and thoughtful to let me know that they were thinking of us. I appreciate them more than you know.

If you are looking to purchase pet products online, I recommend Chewy. Chewy has provided me with incredible customer service and REAL people with whom I can speak! I value and appreciate this. Thank you, Chewy.

We had been and are customers with older dogs and our oldest died. Chewy shipped a bag of his very costly food and he obviously cannot use it. I contacted them to ask if I could return it and they refunded me and asked me to take it to my local animal shelter. I am so beyond happy with their response I cannot express it more. There are not many companies that care enough for animals but let alone for their caregivers. Thank you Chewy.

Chewy bravo for having such a great guy like Cole working in customer service. You should be very proud of his knowledge and quick thinking helped me figure out situations with my orders, and he was able to work things out to fit my needs. He is quite a valued employee of yours. He is very considerate, polite, and professional. He was a problem solver who I won’t soon forget. He helped me with confusion about what I was feeding my dog, who is a senior and has renal issues, and I am very, very grateful. Everybody has opinions here, but in my opinion, Chewy does an exemplary job. The thing that can’t be helped, though, is that prices and life are going up, but this is in every retail store. Nothing is more valuable than my pets, so I am happy to get the best of what Chewy offers. with Cole,working in your Customer Service and his care for knowing many facets of your industry he deserves and a pat on his back. Thanks So Much Cole🐾🐾🐾 Thanks Again CHEWY for being there ! ⭐️⭐️⭐️⭐️⭐️

Chewy has recently expanded into Canada and I am fortunate enough to be able to get deliveries in my area of Ontario. This was a welcome experience after having discovered that Amazon.ca was raising its prices alarmingly. I switched all my Amazon subscribe and save to Chewy auto-ship several months ago and things have gone well. When I needed help I called their number expecting the usual very long waits till the company answers, plus more time spent trying to run interference past an untrained robot to an unskilled, uncaring customer service representative. Imagine my surprise when my call was answered on the first ring by a real live human being!! She resolved my issue quickly and pleasantly and even asked after my pet, by name. It was like a breath of fresh air and almost felt like I was talking to a friend. Combine that with some of the most reasonable prices I have been able to find lately and I think the Chewy company is a real winner.

best customer service 👍👍👍

Excellent customer service. Super fast delivery sometimes the next day.Don't have to go to Pet store to buy heavy bags of litter &heavy cases of can food&dry cat food.Easy on my back just pick up off of door step.So convenient.