Chewy.comReviews of chewy.com

My Pembroke Corgi, Gabby, 11 yrs old passed away on 6/29/24. I don't remember telling Chewy's about it but today, 8/9/24 I received the most wonderful card of condolences and a beautiful rock paper weight with Gabby's name painted on it. I will forever shop at Chew's because not only of their great products but most importantly for their loving consideration. I have never known of a company as large as Chewy's to take the time to remember a beloved pet. THANK YOU!!! THANK YOU!! My tears are of pure joy and missing my Gabby. Rachel Blancas Corpus Christi, TX

Chewy has always answered any call I placed within a few rings. I was never transferred, put on hold, or had to press multiple buttons to get to who I needed to talk to. Their prices are always better than others and their customer service is unparalleled. I had to cancel an autoship order due to my dog passing and they sent me the most kind and sincere email in response, and then I received flowers from them the next day.

I love everything about Chewy. The products for my puppy, the CS staff and just how the co. Operates. They really love what they do. Thank a you 🙏❤️❤️

Our ‘pup’ passed about a week ago. He would have been 15 years in October. The loss has been difficult and when CSR (Ethiopia) was informed she offered her sincere condolences. Much appreciated. Then, last evening the florist arrived with a bouquet of flowers and beautiful HANDWRITTEN note from Ethiopia. Thank you all at Chewy for understanding and love you have given us.

This is a company that is doing things RIGHT! I’m convinced everyone hired at chewy must be a “dog/pet person” because they are my kind of people!! Customer service is always TOP notch, shipping is literally LIGHTNING speed, emails are responded to right away, and they even send my dog a birthday card every year? The team over there goes above and beyond so much that I felt it necessary to take 5 minutes out of my day to come write this review unprompted. You won’t be disappointed if you try Chewy.

Chewy has taken care of my pets for years. I just lost my cat, and sent Chewy a message that she passed and to please stop the auto ship. No kidding they sent me flowers and a sweet note for sympathies for my loss. AMAZING COMPANY

Every interaction I’ve had with the Chewy team has been great. Previously when I forgot to change the auto ship address they sent me a new order no problem, and my orders have always been process and delivered quickly. However the email I just received from one of the team members went above and beyond. Recently my Cassi passed away and I reached out to ask about returning a product. Not only did they process my refund, they wrote a heartfelt message of condolences and support that brought me to tears. It meant a lot that a total stranger would extend so much kindness

Realized that we were almost out of our cat's prescription, so I ordered it and reached out to chewy to explain that we were almost out and to find out when it would be delivered. The order was shipped the next day and overnighted without me needing to request that. Great customer service.