Chewy.comReviews of chewy.com

I still use them because there is little other choice. However their service regards to prescription food is THE WORST. During a storm they couldn’t drive it out of Reno. I called to ask where my order was and they said an email had gone out regarding a delay. No it didn’t. (Got it 2 days later.) I can’t feed my cat anything else and can’t run to any vet. And my vet is closed Sat afternoon and Sunday. They should have offered to fly it out of Phoenix (their other distribution hub) and then deliver it. I’d have paid a delivery fee. Their Customer Service people are poorly trained and have no problem solving ability or authority. All they do is apologize, over and over again, which drives me nuts. Then I order same food, different flavor and have to argue with “not a vet” that it needs vet authorization. If all you need is cat toys I’m sure they’re fine. But they have disappointed me so many times that I keep a backup case of every possible food I think I might need. Their disregard with regards to pharmacy items is life threatening.

This company is a ridicule and true to form the dumbest Individual/s a company, can employ! Templates is their Forte, they just erase, altercate copy and paste accordingly! This place and w/OnTRAC as its courier its a walking timebomb moronic unity!!! Thank god for Amazon “the Ruler and Savior”!

Pharmacy nightmare. Price 119 online. Charge 182. Can't contact countrywide vet. Say oh yeah it's 119 at checkout. Reorder. No contact w vet call. Price 182. Don't know what I'm talking about. All I wanted was medicine at a discount. Vet is 146. Total nonsense explanations. Corporate bull

Chewy puts a hold on my account and nobody can give me a reason on the phone. My cat who's sick with cancer is very picky and only eats certain foods. Now that I'm almost out. Chewy tells me it will be 24-48 hours before the hold is taken off my account and the food is shipped. Thanks chewy for not giving me any answers. Why is there a hold on my account chewy? I made multiple other orders and this has not happened..why can nobody give me answers. Horrible experience

Worst scummy company ever, opened a new acct was told my dogs food was on the way and then the day it's supposed to be delivered they send a email saying that the new client code can't be used because someone else had used the coupon. This is so scummy, now the dog has no food and I have to rush deliver some from another site

I received written prescriptions from the Vet. They very expensive direct from the vet so I ordered them online from Chewy - hoping they would be delivered quickly. After 5 days I checked the order status and it said "preparing for shipment". Later that day it said the same so I contacted support via Chat. They told me that the Rx had not been approved by the vet but they had telephoned the vet for approval on the day the order was placed. There info was questionable so I called the 1-800 number. They told me that indeed they were waiting for the vets approval and that they had never called but had emailed two days after the order was placed.....they waited two days to even contact the vet. I asked if they had contacted the vet more than once and they said they did but don't keep records of those follow ups. I called the vet. They called Chewy and approved the Rx while I was still on the phone with Chewy. I asked if the order would be shipped the following day and they said they didn't know. I asked if I could pay for express shipment and they said they don't offer that option. Now, the following day, the order status still says "preparing for shipment".

Something went wrong with my order and that’s not a big deal to me. What is a big deal to me is that I’ve called and talked to 4 different people who said they fixed my problem only for my problem not to be fixed each time. I’m on my 5th call and it’s getting ridiculous.

Ordered a dog bed over a week ago. Got the conformation email that it shipped. Tracking on fedex said its in transit with no other info. It wasn't until I had to use their chatbot that I find out it was "damaged" in transit. (really a fluffy dog bed?). The order status has no mention of this. I am done with them They did the same thing with a prescription where they lied about the status with the vet and that took weeks to get. I will just switch to petsmart for the same price and none of the drama of wondering why it takes forever to get something delivered. Look at all the reviews showing this pattern. In fairness the auto ship for food has run smoothly.