Chewy.comReviews of chewy.com

My poor poodle, Lola, became very ill with pancreatitis, and could no longer eat the kibble that I had on autoshipment. My shipment had recently arrived and I contacted Chewy's customer service chat online to find out if I could return the unopened kibble and be refunded. I spoke to Tatiana U, who not only immediately authorized a refund to my account, but generously stated that I could donate the unopened kibble valued at $83 to my favorite rescue or shelter. In addition, she was incredibly sympathetic and so genuine, that it moved me to tears. It is this kind of human kindness that makes companies like Chewy worth doing business in my book. Thanks for being a great human being, Tatiana U., you are a true asset to Chewy!

We have bought products from Chewy off and on through the years for our pets. When our dog, Marlee had to go on Vedmedin and Lasix for congestive heart failure and a severe mitral valve regurgitation, we switched the prescriptions to Chewy. The medications came extremely fast and were much cheaper than our vet. We had to put Marlee to sleep on August 5, 2024. When I canceled her AutoShip on the prescriptions, I told them that she had been put to sleep. A few days later, a box arrived from Chewy with a handwritten card, expressing their condolences and a hand painted rock with her name, rainbows and hearts on it. It was very touching and we appreciate their kindness and compassion. Thanks especially to Colton.

We lost our beloved dog PK. She was such a loving little girl, and we are lost without her. We called customer service. They were wonderful. They listened with such empathy. The very next morning, they sent us flowers. WHAT COMPANY DOES THIS ANYMORE??? NONE We say this from the bottom of my broken heart: I will tell everyone that CHEWY.COM IS THE BEST! We can't Thank you enough! For being there at our lowest point. sincerely Rich & Peggy Grams

Best customer service ever. Had some confusion on my dogs script. Immediate response, a real person that spoke English answered the customer service phone and she was great ! Followed up by phone and email 2 hours later with resolution. Cannot say enough good things about my experience. Chewy will be my choice in the future.

I had never used Chewy before. I want to give a true heartfelt thank you to Chewy, the pet supplies company. On my standard poodle, Coco's release from the Hickory pet emergency hospital on July 25th we contacted Chewy on line to purchase her needed meds as they were hundreds of $$$ cheaper than through the vet. All total for her meds and Rx food was over $300. We placed the order on 7/26 and the items began arriving on 7/29. Our beloved Coco passed on 8/7. All of the items we purchased had been received and some of the meds had been administered to Coco. After her passing I reached out to Chewy to see if the unopened Rx and food could be returned as Coco had passed. Within minutes I heard from Chewy acknowledging our loss and offering comfort and more. They refunded 100% of the money we had paid and said we could donate the meds and food to our local shelter or rescue facility. My heart was filled with love and joy that a large corporation could feel our loss and flowed with it. Then just yesterday we received a package from Chewy's customer service department. It was a garden stone hand painted with flowers and Coco's name along with a wonderful handwritten sympathy note. I thank Chewy along with Megan M. and Charmaine R. for their love and kindness. If we ever get another dog we will use Chewy again.

After weeks of very expensive and stressful vet tests, I learned tonight that my eldest cat is dying. I fudged up an order for the products my vet recommended for palliative care. I immediately contacted customer service to correct my error, and they were amazing. They were kind, helpful, and empathetic. I have 4 cats and buy from Chewy very regularly—meds, toys, food, litter—and everything else. The prices are fantastic, but the customer service is really above and beyond. I believe I will be a customer for life <3

Chewy.com is the most reliable and thoughtful company. My dog passed away and I contact Chewy about a purchase I made which had already been shipped. Without a question, Chewy.com credited me for the merchandise and told me to donate it. What is even more amazing is that they sent me flowers. I can't believe the thoughtfulness of this Company. Thank you Chewy.com for making such a difficult time a little easier.

My first time using Chewy. I ordered flea treatment for my cats. The price was extremely reasonable. I placed my order Saturday afternoon/evening. It was at my doorstep Monday afternoon when I got home from work! So fast! Perfect 😁