Chewy.comReviews of chewy.com

Done with Chewy!! Lost a long-time customer! I've been with them since they started, way before PetSmart took over, used to get handwritten Christmas Cards from the original owners. I would order weekly and spent A LOT as I had many I was caring for. Over the years the deliveries have become full of damaged products. Reporting this to Chewy didn't change anything and in the last year it has become insanely ridiculous. This is a case of 12 cans that is over 40$! NINE are so badly damaged they can't be safely used! This was sent from the warehouse with this damage, it's NOT shipper damage. Worst part? I had to pay to replace this food as I need it NOW, Chewy will hold up my refund for at least 2 weeks. The last time I had to file with my credit card to get it. This is NO WAY to treat your customers, inconveniencing them for your damaged products that should not have BEEN SHIPPED! Hiring robots and doing away with people who can spot this kind of problem isn't a good business model!!

On several occasions I have asked them to split my order into more than one box. Yesterday one box came. I called them and explained once again that I was unloading the box from my front porch in 102 temp. Asked for a credit which was issued. Today I received an email they want the merchandise. Really! After struggling to unload while talking to them yesterday they want me to reload the box. This is the third time they have done this. I am done with this company. After putting weight limit in my profile they still can’t get it right.

Ordered a shampoo and conditioner. The shampoo was wrapped in plastic and sealed, the conditioner was not wrapped or sealed at all. Used and resold, or tampered with. Disappointing. First and last order with Chewys.

Potential new customer here trying to place my first order with new user promo code. Promo codes they send don't work and customer service is impatient, interrupting, and unhelpful. Heard only good things about Chewy which is why I decided to give them a try. Makes me sad that customer service had no interest in listening or helping me.

20 days after they got the prescriptions, verified the address I’m still waiting. My dogs have been with out as a result! The order is free at this point they have messed up so much but I’d rather have paid than my dogs go without. Please Do NOT use them. They are AWFUL. 2 weeks later still haven’t heard from that manager…. No money saved is worth what we have been through. Trust me. I’ve had the honor of raising dogs for 20 years. I’ll NEVER use this company again.

Zeer slecht bedrijf, klantonvriendelijkheid. Als de website niet klopt is dat het probleem van de klant. Reageren niet op voicemail of mail. Ik bestel er NOOIT iets meer, waardeloos !!!

My wife and I decided to try chewy pharmacy for the first time for an antibiotic prescription for our dog. She gets frequent UTI's and needed a stronger dog only antibiotic which a local pharmacy said would cost $142. When we looked on chewy.com the same antibiotic was around $80. We placed the order on Monday. I called on Wednesday and they stated they had just received the vets prescription. I asked how long it would be be ti get it and I was assured by the pharmacy technician that this medication gets priority and should arrive within a couple days. I had received no email updates by Friday and called again. IT TURNS OUT THEY HAD NOT EVEN PROCESSED THE PRESCRIPTION YET!! I was then told they hoped it would ship that day, since it's a priority medication, but it may not ship till Monday. My wife called back and talked to a supervisor. Instead of helping the situation the supervisor gave my wife attitude and insinuated we were being unreasonable for expecting quick order processing and shipping. The supervisor also said there is no such thing as priority with chewy and that 3 to 5 days is what we should have expected all along. The prescription did ship Friday (at 9 PM) but with an estimated delivery date of 5 days later so apparently the Chewy way is 3 to 5 days for order processing and ANOTHER 3 to 5 days for shipping. DO NOT USE CHEWY FOR ANY URGENT MEDICATIONS. Our poor dog has now suffered for a whole extra week plus with a raging UTI. It was not worth the $60 savings. I filed a complaint and received a call Saturday from a "pharmacy manager" (NOT an actual pharmacist) and was told that even "priority" medications take up to 3 days to process and then 3 to 5 days to ship. As a pharmacist myself I can attest this is utterly inappropriate and represents unethical medical and pharmaceutical care.

I am very displeased with chewy. First off when I google “sorresto collars for cats” the first thing I see up top of the screen is chewy and collars for cats and when I swipe to the left I see another one for chewy sorresto collars for dogs. On both they give a price of around $121.00 for 2 sorresto collars the it says “$79.96 at check out. Well when I “shop now” I put the collars in my cart and go to check out and I do not get the collars for $79.96. My balance is somewhere around $113. That is bull that that $79.96 is even listed bc that is not what you are expected to pay! To me that is false advertising!! Also, they claim you get 35% off your first order by signing up for autoship. Oh that sounds wonderful, doesn’t it! Well nope you do not get 35% off, you can only get a maximum of $20 off!! Again, to me that is false advertising!! They make it sound all good but it really is not! Ok they have it in the small print, in the terms and conditions, that you can only get a maximum of $20 off but it still is wrong that they say “your first autoship is 35% off”!!!I will not be shopping at chewy. Petsmart and petco are much more appealing to me!!very very disgusted with them. If I could rate them a 0 I would!!