Chewy.comReviews of chewy.com

THE AMAZON OF PET SHOPPING Easy and I Subscribe my cats food for a discount. Also, its such a relief that I do not need to carry 40lb litter from the store anymore!

My dog passed away August 13. I called Chewy to have them cancel his medication subscriptions. The girl I spoke to whose name is Chauntell was BEYOND kind. She not only canceled the subscriptions for me, but also helped me get some money back for some medication‘s. That had recently shipped. Beyond that I got home today and went to my mailbox and I found a beautiful handwritten card from her and chewy along with a handed rock with my dogs name on it and flowers. I needed a sign today. It couldn’t have come at a better time. Chewy and their staff truly care about their customers and animals. I’m eternally grateful.

I recently used the Chewy vet chat line for the very first time and the experience was great. Because of budget restrictions getting vet care for my pets can be challenging. So when my sweet little kitty got what appeared to be a bald spot with a sore on it and not having much money, I went online and came across the Chewy Vet online chat consultation. Of course we all know that anytime you get a consultation online they're going to charge you... lawyer ...doctor... I mean I've not come across Anything free yet, but this was in fact free. And it was a CVT that I spoke with which is a certified vet technician. She was very compassionate and intelligent and knew exactly what I needed after I uploaded a picture of the my cat to her. It was an all over great experience and I'm so grateful that they offer the service. I'm 100 percent Confident Of her swift recommendation. I went straight to the pet store and bought the product she recommended and I just think this is what people need is a way to be able to take care of our animals and it not cost a small fortune. I honestly believe that the pet shelters are so full because it's so hard to medically stay on top of every need our pets have... just the preventative stuff alone can break you. This is a beautiful thing and I'm so glad... thank you Chewy! And Karomi thanks you, too!

Chewy has always been a favorite company to do business with. They are cordial, reasonably priced, prompt with shipments, great with returns, giving a credit if you aren't happy with your purchase. I can't think of ANY negatives!! I have ordered quite a lot from Chewy. Keep up your great business practices and you will CONTINUE to be successful!

Chenai Company

I love this store. When my dog passed away I emailed them about returning some Dasuquin I just received (it was over $50). They refunded me the money and told me not to worry about returning it, just donate it. They pretty much said they didn’t want any added stress to me after the loss of a pet. They also sent a sympathy card. Whenever I email them, they respond very quickly and are extremely kind and helpful. I’ve had the exact same experience with calling customer service. Last year, I had ordered three boxes of kitty litter and the mailman mis-delivered them. Chewy’s resent them to me. They certainly take care of regular customers. They are one of the best companies I’ve done business with.

Chewy is amazing! Not only are they willing to take back unused pet food and medicines, they even acknowledge events in my pet family! Today I received a beautifully decorated rock in a pretty blue velvet bag with my recently deceased cat Chataigne's name painted on it. Last year, when I had Covid (I must have called them for some reason during that time and mentioned it.) a thoughtful person sent me a get well card and gift - a Chewy mug w/ tea and honey. I've have almost no problems getting orders fulfilled by Chewy. In the rare instance where there was a problem, Chewy was quick to address it. In addition, I love it that they reimburse me to send prescriptions via USPS Priority Mail so that they can be filled ASAP. And of course, I appreciate the convenience of having pet food and supplies delivered to my door. Wow! Chewy goes WAY above and beyond in the service area!!

I have to share my story and say I am Chewy.com’s #1 fan. For about two years they been so easy to order from and always provided quick shipping. But when I had to cancel my auto-ship for kidney diet food because we had just put our precious cockapoo Benji to sleep, I was blown away by their response. Not only did they refund the last shipment because we hadn’t even opened it, but they said not to return it but donate it to a local shelter instead. Amazing response! But listen, it gets even better. I received the most thoughtful and heartfelt email reply from Joanna M. that I think I’ve ever received from a company. I was a raving fan because of that, but then they went above and beyond the next week when they sent a sympathy flower bouquet from a local florist. I mean, wow - who does that? Chewy.com does, that’s who! I plan to now order treats for my daughter’s cat, and if the day ever comes that we have another dog (it will for sure be hard to replace sweet Benji) I absolutely 100% will order from Chewy.com again. My family really appreciated the above and beyond response they had. I recommend Chewy.com as they are an amazing company and have truly earned my business!