Chewy.comReviews of chewy.com

I placed an order on September 1, 2023. My card was doubled charged on the 2nd and the 3rd, after the pending hold fell off on the 1st. I've provided proof that it is an actual debit from my account, yet, I still get the same scripted generic response from the accounting department. "When a pending hold is placed it usually falls off within 24 ti 48 hours after the actual charge. We're a month past as I said and everyone I speak to refuses to acknowledge I provided proof of an ACTUAL DEBIT. They are very unprofessional and unconcerned with their mistakes and taking my money.

They consistently use Fedex who always delivers to the wrong place. My dog eats a special diet and because of their mess up she won’t have her food. She gets HGE. Huge disappointment

I contacted the customer service rep who promised to get he order processed correctly and call me back with a confirmation. She never called. Based on her recommendation, I send an email to the customer service area detailing this mistake. I never received a reply when I detailed their error. I can purchase my dog food elsewhere. Please read below. Sent from my iPhone Begin forwarded message: From: Christopher Date: September 30, 2023 at 4:46:13 PM EDT To: Chewy Subject: Re: Today's Deals Chewy Promo Codes, Discounts & Coupons Chewy  Destiny, Please read chewy’s own disclosure with the details the “FALL” promotion (listed below). There are plenty of items excluded but American Journey is NOT listed in the exclusions. It’s unfortunate that someone forgot to list it in exclusions but please honor your own program guidelines. I was told this morning from the customer service rep that an email would provide the exception/solution. Chris For every $100 purchase with promo code FALL, you'll receive a $30 e-gift card. Limit 1 use per order, limit 3 orders per customer. Free Gift Card added at Checkout with qualifying purchase and automatically added to your Chewy account after your order ships. Customer must be logged into account to view all applicable promotions. Must add $100.00 worth of eligible items and enter code FALL at checkout to receive $30 Gift card. Excludes prescription items and select brands including but not limited to Alpo, Apoquel, Balto, Blue Buffalo, BlueBonnet Feeds, Cat Chow, Diamond, Dog Chow, FlockFest, GNC Pets, Goody Box, Hartz, Healthy Breeds, Kitten Chow, Kit & Kaboodle, Moist & Meaty, Natura Petz Organics, NaturVet, PureBites, PureSnacks, Purina Bella, Taste of the Wild, The Petz Kitchen, True Chews, VetriScience, Virbac, Wisdom Panel and other select items. Subject to Chewy Gift Card Terms and Conditions found here: Gift Cards cannot be returned, refunded, or redeemed for cash except as required by law. Valid through 10/2/23 6:30 AM EST, while supplies last, subject to Terms Sent from my iPhone On Sep 30, 2023, at 2:39 PM, Chewy service wrote:  Question Reference # 230930-072819 Image09/30/2023 02:39 PM Hi Chris, I’m sorry your order is not eligible for the FALL promotion, I'm more than happy to help. All eligible items will have a green banner showing what promotion they are taking part in as seen below. Please see the details below. If you need further assistance please do not hesitate to reach out. For every $100 purchase with promo code FALL, you'll receive a $30 e-gift card. Limit 1 use per order, limit 3 orders per customer. Free Gift Card added at Checkout with qualifying purchase and automatically added to your Chewy account after your order ships. Customer must be logged into account to view all applicable promotions. Must add $100.00 worth of eligible items and enter code FALL at checkout to receive $30 Gift card. Excludes prescription items and select brands including but not limited to Alpo, Apoquel, Balto, Blue Buffalo, BlueBonnet Feeds, Cat Chow, Diamond, Dog Chow, FlockFest, GNC Pets, Goody Box, Hartz, Healthy Breeds, Kitten Chow, Kit & Kaboodle, Moist & Meaty, Natura Petz Organics, NaturVet, PureBites, PureSnacks, Purina Bella, Taste of the Wild, The Petz Kitchen, True Chews, VetriScience, Virbac, Wisdom Panel and other select items. Subject to Chewy Gift Card Terms and Conditions found here: . Gift Cards cannot be returned, refunded, or redeemed for cash except as required by law. Valid through 10/2/23 6:30 AM EST, while supplies last, subject to Terms Please give Quila all our love. Warm regards, Destiny M. Customer Service Chewy Image09/30/2023 11:23 AM No mention of American Frontier. Sent from my iPadSent from my iPad Chewy 1-800-672-4399 Our experts are available 24/7 App Store Google Play

I will never again use Chewy to purchase veterinary foods. My dog has IBS and has to use certain foods only available via prescription from a vet. In the past, Chewy has delayed my order because they failed to note the expiration of prescriptions prior to the date they were to ship and they have placed my order on mysterious "holds" that no one can explain. This department within Chewy is either totally lackadaisical or totally incompetent. In either case, change needs to happen or Chewy needs to shut that department down. I have moved my scripts to another provider at the same price as Chewy was charging. I will never use Chewy for this again.

I accidentally use the wrong card says clearly on the site your card won’t be charged until shipped but they actually did charge my card for the full amount. I call they said it’s a hold. Wrong you actually charged me now I have to wait 3 business days for a refund. Bad business

We have a very large porch out front with a huge awning - the type of house like Gone With The Wind, with the pillars out front. Whenever I order from anyone, they will always put the packages by the door, up the 3 steps, and make sure they are dry and/ or behind a pillar out of view. I cannot get my Chewy delivery (Fed Ex) to drliver the 40 lb litter boxes, of which I order 3, to put the boxes up the 3 steps in order to get it out of the weather - and out of site of thieves. They put them right out in the middle of the circular driveway - AND in the rain. The first time I called with the complaint - Chewy operator said, well it was just misting. But this time, Puyallup, WA had a thunderstorm and 3 inches of rain. The bottom box broke on me - it is 40 lbs, and I had litter all over. I did hear from Chewy, which was kind enough to refund me, but if the Fed Ex Driver won’t stop putting the boxes out in the middle of our circular driveway and out of the weather, and up 3 stairs, I can’t continue. Funny the lighter boxes make it up on the porch :( I'm a 65 year old woman, and can carry the 40 lb of litter boxes into the house and upstairs!

I am not sure why I have them another chance. They choose the cheapest shipper (fed ex home) and they will not deliver to my house. Chewy won’t refund the mo ey or do anything about it u til FedEx Home. finally determines they can’t deliver. Good thing we have a TSC so my cats won’t go hungry.

We ordered 3 packages of kitty litter 9 days ago. We got an email days ago that one package had been delivered but the other two were damaged in transit. The package was delivered to the wrong address and we had to collect a 40 lb. box from a stranger’s house down the road. (We recognized the porch in the photo.) The other two damaged boxes never reshipped so we called customer service to get them reordered. Customer service was very nice and helpful. The two packages were then quickly shipped and we received an email that they had been delivered. We did not recognize the location in the photograph. 3 packages. All 3 delivered to the wrong address. We live on a major U.S. highway. Customer service refunded the full amount for all 3 packages. Very understanding customer service but I don’t plan on ordering anything from Chewy again.