Chewy.comReviews of chewy.com

Starting about 3 months ago, Chewy's delivery service has plummeted. I spend a very significant amount on dog food for a Dog Rescue Organization. Chewy has shorted us on products when we received a shipment. They charge my credit card before the product ships out, then it will be days later that they actually ship the product, and they are not timely on getting the product to our doorstep, which is very bad when we have so many dogs to feed daily. Exceptionally bad customer service. Don't bother speaking with a Manager. They just don't care. I am shocked at how poor and how quickly this once great company has sunk. Zero dependability and quality to their work, and for dogs who depend on that food. Chewy, you've lost a very good customer and you've abandoned dogs who needed you the most. Shame on you for that.

The last few times that I have used Chewy's pharmacy it has been a disaster. I have hospice dogs that need their meds and it takes forever to receive them. I was told that they don't ship on weekends but when I asked for a cancellation and refund they told me that they had been shipped. They hadn't, but a couple of hours later, on a Sunday, it showed that they had and would arrive Tuesday. Of course it was then delayed until Thursday. It is now Thursday and the package has left my state and is on its way to NY. What a mess!

They charged my card for my order, then never contacted my vet (or sent the order). A week later we received an email telling me that I needed to call them to continue my order. We called and the reason they hadn't shipped anything was because we used my husband's card. But they'd charged the card!?! When we called, they offered to take a different card over the phone? Ummm....so they can charge it too?? I'm disputing the charge with my credit card company and never using Chewy for anything again.

I love Chewy… I have been ordering from them since 2016. My issue isn’t them it is the FedEx delivery person that leaves 60lbs of litter and food in a lockbox. The box is so small I literally was on my hands and knees scraping my knuckles getting it out. Then I couldn’t lift it… so I slid it down a hallway and couldn’t even lift it into my car. Luckily a girl and her boyfriend walked up and put it in the car for me or it would still be on the curb. It says on my FedEx label leave on doorstep and I have leave on doorstep on my Fedes account. I won’t be ordering from Chewy again because of the awful delivery service.

I had bought two bags of cat food (6lbs each) and a 28 pound of kitty litter. When I got the box the cat food on the bottom and the cat litter on top. I opened it and over 1/2 of the cat food was out of the bags and in the box. I picked up both bags and it turns out that the bags were never sealed from the factory. I have tried contacting them MULTIPLE times and never got a response. So I emailed the to remove all of my account information that I would never shop there again.. and believe it or not, they actually responded with a.. We have deleted your account. Never again will I shop this place and I did turn them into the BBB to get resolution from this.

Had a very minor order issue. Representatives were surely over the phone, unhelpful, and I had to call THREE times to talk to different people in order to get what I needed. Insanity. Been shopping with chewy for years. Never new it’s internals were so shoddy. Will never shop here again.

Update: Dropping from 5 to 1 star because I see obviously fake 5-star reviews. :( -- I've been ordering from Chewy since 2014. Some years, I only place a couple of orders, while other years, I place several thousands of dollars worth. For the most part, I am a bargain shopper because I have so many mouths to feed and also foster. The only items I tend to buy on Chewy are from their Deals section. Occasionally, I might buy a pharmacy item. Although no business is perfect, and I've certainly had some downs with Chewy, they have pretty much always made things right. If anything, they go above and beyond. The happiness-guarantee sort of strategy really does work, as I often catch myself thinking like, "Well, I won't buy it here [on Amazon]. I'll give Chewy the sale instead. I owe them." For the most part, my orders are 100% accurate, the expiration dates are good (except on some Inaba cat treats they are offloading during promotions), and I very rarely have anything arrive with damage. The shipping is usually super fast. I often get stuff the next BIZ day, even if I ordered close to midnight the previous day, which is pretty crazy. Over the years, I have grown to appreciate Chewy more and more as I deal with the lousiness of other merchants who have terrible, incoherent customer service or don't process prompt returns/refunds. In contrast, Chewy has had a U.S. based customer service from the start, and they are amazingly fast with refunds where due. I was suddenly inspired to write this bolstering review for Chewy because, recently, I noticed that Rakuten is trying to steer away business from Chewy by showing a pop-up for terrible stores like Petco or Petsmart, offering an enticing coupon and juicy 20% cashback if I buy the same item from those retailers instead of Chewy. How dirty of Rakuten to be selling outside merchants an opportunity to interfere so directly with my shopping on Chewy.

the autoship is a nightmare it started out great and went to worst the autoship is out of control I delayed shipment then I found I would run short so I try to move the delivery date up so then so I started to have 2 auto ship instead of one so I then I went to try to manage autoship I find you can not cancel you can only delay so I tried to cancel one but wouldn't so I tried to stop one there is no way of stopping so I went to chat and that was no help the chat guy instruction did not work I also try to remove my charging info bu could not also tried closing the account I got back with chat guy he stopped and remove my 2 autoship it got me so mad I closed the total account also they put too much weight in shipments they are too heavy to bring to house with out opening the box and emptying out piece by piece auto ship is uncontrollable