Chewy.comReviews of chewy.com

They used to be a great company, but after switching to OnTrac, I started experiencing delivery delays. As a result, I am no longer a customer.

After orders already being late for months now they are canceling my order entirely because I am in Spokane. Even though my address is not in an evacuation zone and both of the fires even kinda near me are over 90% contained. Their system does this automatically and apparently has no override whatsoever. Worst service EVER. Back to freaking Petsmart I guess

I had a cancelled subscription and the pet medication needed a new prescription and chewy put a 224.93 hold on my account. I was told that it would take 24 to 48 hours for the funds to be released. I don’t understand how they can put a hold on funds in my account with a cancellation and no prescription renewal. Now I have to make sure I don’t get over drafted since I didn’t plan on an order coming through. Seems pretty crooked to take money for something you haven’t or can’t ship.

What is going on with Chewy? I order routinely for my pets, but my past few deliveries have been really bad. My house is on a large lot, but I have 2 driveways that lead up to my door. I always give specific instructions to deliver items to my front porch. But my orders are left about 200 feet from my front door, near the road where anyone can steal. I have to walk out and check every time I have an order coming, cos I can't see it from my house. My most recent order was delivered to my front door. But when I opened the box, I saw how damaged the case of canned food was. Almost half the cans were obviously dented and one had cracked open with pet food all over the other cans. As I washed the cans, I saw the expiration date for the food was 4 months ago. Argh! Enough. I called Chewy and asked for a supervisor. A female named Smiley (really?) came on and sounded like she was reading from a que card. I asked for a refund and explained my frustration with recent orders. She apologized and then thanked me for being a customer. Oy! I am switching over to another company.

We’re aware of the impact that recent fires have had in your area and our thoughts are with you and your family during these uncertain times. We’re reaching out to let you know that, unfortunately, we are unable to ship your recent order 5197163985, due to the delivery area being inaccessible, and we have cancelled the order. You'll see the pending charge on your original form of payment drop off in the next 48 business hours. This is the email I just received from Chewy. Keep in mind I have not at any point been in a fire zone. Nor has there been any loss of mail service. Nor is Chewy's factory near a fire. They literally just saw that there was a fire in the same state as me and that my order was discounted so they cancelled it and used that as an excuse. It is the worst customer service practice I've ever been apart of. Even if i was in a fire zone. As long as the mail is running why would it make any difference when Chewy is not in the fire zone? Why would they purposefully try and hurt the people in a fire zone that are already hurting. It is the most blatant F you to customers that I have ever endured. Please do not buy from them! They are actively trying to hurt people affected by wild fires.

Bad customer reps broken items several times plus it's alot cheaper and convenient at petstores do not recomend as this place went downhill

I order auto ship to my appt . I live upstairs and older lady . That’s why I pay more for it delivered . So fedex decides to deliver to mail room and not Bring to my door . Called and seems nothing g they can or will do . Do t order from Here

When I started ordering from Chewy I was really impressed by how efficient their prescription ordering was done and how fast I received both medications, veterinary foods and other pet supplies. Most orders were delivered the next day which was amazing. Thought I would be a customer for life. Well as they say, it's easier to get to the top than it is to stay there. Just another example of something that was once good is really bad now. Customer service gets an F. They no longer check with your vet for refills. Now you have to get a written order from your vet and they take that to FEDEX and then WAIT for pharmacy approval and then someday it will be delivered. Other orders are taking 2 days or more. Then this silly low bid delivery service they are using ONTRAC can't track packages. When you click the link to check delivery, you receive an ERROR MESSAGE. Apparently your packages go into some deep dark black hole and then show up on your doorstep days later. What a dismal failure. When you use the chat, that's another waste of time. Not helpful at all. Must be a lot of "work at home" agents. No customer service, poor delivery service. Obviously an online company needs these two elements to stay in business.